Sherkeira Wright
Chingford,Waltham Forest
Summary
Dynamic Sales Coordinator versed in generating and presenting competitive sales quotes. Drives revenue through meticulous deadline management and product knowledge. Superior record of sales growth and customer retention. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2024
2024
years of professional experience
Work history
Telemarketer Billboard Media
2022.01 - Current
- Creating leads and appointments for the sales team
- Creating databases with customer information obtained from various sources
- Gathering feedback from existing and new customers
- Contacting existing and past customers via phone and email to prospect new billboards
- Liasing with the sales and marketing team to advise them on trends and patterns
- Calling 100+ customers a day and hitting KPIS
Customer Service Assistant
Hartington Heath LTD
2021.11 - 2021.12
- Assisting customers with their online purchasing
- Dealing with customer complaints
- Creating PO's for customers
- Providing parts and replacements for customers
Sales Assistant
The Works LTD
2020.10 - 2021.06
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store conditions and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
- Setting up the store to align with current campaigns and seasonal offers
NHS Call Handler
2021.01 - 2021.05
- Arranging appointments for the covid-19 vaccine with members of the public
- Handling general queries regarding the Covid 19 Vaccine
- Assisting those that was unable to book online
Senior Accounts Manager
L&R Group
2020.02 - 2020.07
- Researching new clients and generating new leads
- Cold calling
- Arranging and preparing meetings with clients on behalf of my sales director
- Sending out marketing material to increase sales and sustaining current relationships with existing clients
- Hitting monthly sales targets
- Attending marketing and sales opportunities with sales director
- Ensuring customer satisfaction
Sales co-ordinator
2016.02 - 2017.09
- Swingers crazy golf club my duties include:
- Handling incoming booking enquiries
- Responding to calls, emails and enquiries from clients as well as internally
- Negotiating dates, packages and spends to land the customer on a sufficient package
- Converting bookings
- Creating, maintaining and updating CRM systems
- Working towards my individual KPI targets as well as my teams
- Working effectively within my team
- Sending proposals, processing booking forms and organising guests' food and drink orders
- Taking payments
- Meeting with my clients
- Event planning
Supervisor
Survation
2016.02 - 2016.06
- Involved;
- Manage the calling floor
- Being reliable and punctual
- Having a firm grasp of the needs of the business and a desire to progress within the firm and to take on new challenges and responsibilities
- Leading by example and instruction
- Training staff and new callers
- Logging staff's weekly hours
- Keeping staff's documents and paperwork up to date
- Maintaining confidentiality of staff and clients
- Ensuring cleanliness of calling area
- Opening and close premises
- Supervising staff
Telephone interviewer Survation
2015.01 - 2016.01
- My duties involved;
- Making outbound calls
- Compiling survey data for a number of clients
- Completing accurate telephone interviews
- Ensuring that my work environment was kept clean and tidy
- Maintain company dialing standards
- Maintain confidentiality of all collected data
- Exercise courtesy and professionalism to all respondents.
Telephone interviewer
Constituency Polling Ltd
2014.10 - 2014.12
- My duties involved;
- Making outbound calls
- Compiling survey data for a number of clients
- Completing accurate telephone interviews
- Ensuring that my work environment was kept clean and tidy
- Maintain company dialing standards
- Maintain confidentiality of all collected data
- Exercise courtesy and professionalism to all respondents.
Receptionist
Walthamstow Village Montessori Day Nursery
2014.07 - 2014.10
- Duties included;
- Ensure that privacy and confidentiality is maintained at all times
- Answering the phone and making calls
- To maintain a 100% organised filing system of paper work and computer files
- Taking, logging and safe storage of monies
- Speaking and emailing to parents with regards to payment, statements and invoices
- Risk assessments of the office area
- Ensuring that toilet and all office areas are kept clean, replenished and tidy (to remind cleaner in some instances)
- Ensure that all staff, visitors and work trials sign in and out of the building
- Ensure that the staff, visitors and work trial logins are taken out during a fire
- Filing, updating ELAS and staff time sheets
- General office duties, creating documents, photocopying and laminating
- Any other duties appropriate to the post as directed by the Managers and directors
- Organising checklists for children and staff
- Creating Long observations
- Doing the nursery accounts
- Recruiting suitable staff for the setting
- Ensuring all staff have a valid and cleared DBS
- Arranging meetings and courses for all the staff members
- Liaising with parents and sorting out their complaints.
Receptionist
Crossharbour Montessori Day Nursery
2013.08 - 2014.07
- Duties included;
- Ensure that privacy and confidentiality is maintained at all times
- Answering the phone and making calls
- To maintain a 100% organised filing system of paper work and computer files
- Taking, logging and safe storage of monies
- Speaking and emailing to parents with regards to payment, statements and invoices
- Risk assessments of the office area
- Ensuring that toilet and all office areas are kept clean, replenished and tidy (to remind cleaner in some instances)
- Ensure that all staff, visitors and work trials sign in and out of the building
- Ensure that the staff, visitors and work trial logins are taken out during a fire
- Filing, updating ELAS and staff time sheets
- General office duties, creating documents, photocopying and laminating
- Any other duties appropriate to the post as directed by the Managers and directors
- Organising checklists for children and staff.
Evans Retail Assistant
1 1 - 2011.01
- My duties involved;
- Providing and ensuring that all customers were safe and received good customer service whilst being in my care
- Assisting with day to day duties such as tidy the shop floor
- Assisting and sorting out the stockrooms old and new stock
- Dealing with complaints
- Dressing manikins
- Supporting customers who visited the store to purchase clothes and were unable to try on clothes without adequate support.
Education
Health
City and Islington College
2013
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Holy Family Technology College
2012
Skills
- Efficient multitasker
- Target-driven
- B2C sales and service
- Money handling
- Results driven
- Outstanding customer service
- Confident communicator
- Outgoing and enthusiastic
- Customer service oriented
- Self-motivated
- Customer support
- Business development
- CRM system proficiency
Languages
English
Beginner
Timeline
Telemarketer Billboard Media
2022.01 - Current
Customer Service Assistant
Hartington Heath LTD
2021.11 - 2021.12
NHS Call Handler
2021.01 - 2021.05
Sales Assistant
The Works LTD
2020.10 - 2021.06
Senior Accounts Manager
L&R Group
2020.02 - 2020.07
Sales co-ordinator
2016.02 - 2017.09
Supervisor
Survation
2016.02 - 2016.06
Telephone interviewer Survation
2015.01 - 2016.01
Telephone interviewer
Constituency Polling Ltd
2014.10 - 2014.12
Receptionist
Walthamstow Village Montessori Day Nursery
2014.07 - 2014.10
Receptionist
Crossharbour Montessori Day Nursery
2013.08 - 2014.07
Health
City and Islington College
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Holy Family Technology College
Evans Retail Assistant
1 1 - 2011.01