Sherina Ahmed
England
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Overview
15
15
years of professional experience
Work history
NHS Patient Assistant
City Square Medical Group
London
12.2019 - Current
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Completed assigned work within deadlines and to company standards.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
- Managed time effectively to meet deadlines.
- Transferred calls and provided accurate information to callers professionally and courteously.
- Remained calm to processes details of emergencies accurately in high pressure situations.
Iceland
Iceland
london, uk
01.2015 - 12.2019
- Assisted customers to locate obscure items on shop floor.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Checked customer ID when selling age-restricted items, following store policy.
Square Mile Letting Agent
square Mile
01.2014 - 03.2016
- Booking appointments
- Viewing apartments with clients
- Managing and letting properties.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Answered phone calls and emails, responding to prospects questions quickly and clearly.
Work Spring
09.2012
- Selling in Spitalfields Market, keeping the store up to date and keeping up with the trend
- Serve customers and dealt with till transactions
- Wrapped clothing and gifts.
Nanny
08.2012
- Looking after 2 kids, aged 1-3
- Feeding, playing, putting them to bed, making sure that they look clean taking them to the park.
Receptionist at London Darber
12.2011
- Serving customers, greeting and also working on the till, taking orders
- Helping customers in all needs.
Receptionist
Holiday Inn Express, London
02.2011 - 12.2012
- Greeting guests on reception while carrying out check-in/out procedures
- Carried switchboard duties and general front office duties.
Waitress
Pride of Asia, London
09.2010
- Serving guests on various weddings and ceremony functions and general duties.
Work Experience at Eastham College
09.2009
- Supervised children from age 2 months to 4 years
- Maintained health & safety and kept children occupied by contributing towards their activities.
Receptionist
Saloon, London
01.2009 - 11.2013
- Assisted customers on reception and managing their appointments
- Cash handling and general reception duties.
Education
Hair & Beauty Level 2 -
Newham College
09.2012 -
Travel And Tourism Customer Service Level 2 - undefined
Newham College
09.2010 - undefined
4 GCSE A-C passes subjects including Maths, English Language and Child care - undefined
Lister Community School
09.2009 - undefined
Skills
- Inbound and outbound calls
- Customer service and assistance
- Appointment setting
- Sensitive material handling
Custom
- Socialising
- Travelling
- Music
- Fashion trends
Timeline
NHS Patient Assistant
City Square Medical Group
12.2019 - Current
Iceland
Iceland
01.2015 - 12.2019
Square Mile Letting Agent
square Mile
01.2014 - 03.2016
Work Spring
09.2012
Hair & Beauty Level 2 -
Newham College
09.2012 -
Nanny
08.2012
Receptionist at London Darber
12.2011
Receptionist
Holiday Inn Express, London
02.2011 - 12.2012
Waitress
Pride of Asia, London
09.2010
Travel And Tourism Customer Service Level 2 - undefined
Newham College
09.2010 - undefined
Work Experience at Eastham College
09.2009
4 GCSE A-C passes subjects including Maths, English Language and Child care - undefined
Lister Community School
09.2009 - undefined
Receptionist
Saloon, London
01.2009 - 11.2013
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