Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
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Shereka Madden

Lambeth, London,England

Summary

Detail-oriented professional with expertise in office administration and clerical support, specialising in reception and front desk management. Proficient in diary management, meeting scheduling, and document preparation using Word, Excel, Outlook, and PowerPoint. Demonstrates strong skills in data entry, record keeping, and maintaining both digital and paper filing systems. Known for exceptional written and verbal communication abilities, effective time management, multitasking capabilities, and a commitment to confidentiality and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Business support assistant/ Administrative assista

Sgyna
Canary Wharf, Tower Hamlets
01.2024 - 12.2024
  • Managed incoming phone calls, emails, and correspondence, ensuring professional and timely responses.
  • Maintained high customer satisfaction with timely response to enquiries.
  • Managed data entry tasks for accurate record-keeping.

• Scheduled meetings, updated calendars, and coordinated appointments.

• Prepared reports, letters, and presentations with accuracy and attention to detail.

• Maintained office filing systems (both electronic and paper-based).


Receptionist

Community Centre
Lambeth, London, England
01.2023 - 12.2023
  • Welcomed visitors, handled enquiries in person, via phone, and by email.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

• Scheduled appointments and maintained diaries for staff.

• Processed incoming and outgoing mail, maintained accurate visitor records.

• Provided general administrative support including data entry and document preparation.

Office administrator(Temp roles/various location')

Student hub
London
06.2022 - 05.2023
  • Supported office teams with data entry, filing, and processing documents.
  • Fostered a positive work environment with clear communication skills.

• Updated spreadsheets and databases with accurate information.

• Assisted with arranging meetings, preparing agendas, and taking minutes.

• Helped organise events, ordered office supplies, and maintained inventory.

Customer assistant

Asda
Portsmouth, Hampshire
04.2020 - 05.2022
  • Provided customer support in a busy environment, responding to queries and resolving issues.
  • Improved customer relations by promptly addressing queries and concerns.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.

• Operated tills and processed transactions accurately.

• Restocked shelves and ensured compliance with safety and cleanliness standards.

• Worked collaboratively as part of a large team to meet store goals.

Barback/ Hospitality Assistant

Dockyard
Portsmouth , Hampshire
11.2019 - 03.2020
  • Assisted with front-of-house operations, restocking and maintaining bar supplies.
  • Delivered excellent customer service with a positive attitude and friendly demeanour.

• Supported event service and ensured excellent customer experience.

• Managed high-volume environments with efficiency and professionalism.

Education

Bachelor of Arts - Education

University of Portsmouth
Portsmouth
09/2019 - 07/2022

Certificate of Higher Education - Team leading

Croydon College
Croydon
04/2023 - 04/2024

Bachelor of Science - Applied science

St Francis Xavier college
London
09/2017 - 07/2019

Skills

  • Office administration and clerical support
  • Reception and front desk management
  • Diary management and meeting scheduling
  • Data entry and record keeping
  • Document preparation (Word, Excel, Outlook, PowerPoint)
  • Filing systems (digital and paper)
  • Written and verbal communication
  • Time management and multitasking
  • Confidentiality and attention to detail

Certification

DSL Certificate

Pervent Certification

Languages

English
Fluent

Accomplishments

Dedication and excellence

Speak out award for young people in care

References

References available upon request.

Timeline

Business support assistant/ Administrative assista

Sgyna
01.2024 - 12.2024

Receptionist

Community Centre
01.2023 - 12.2023

Office administrator(Temp roles/various location')

Student hub
06.2022 - 05.2023

Customer assistant

Asda
04.2020 - 05.2022

Barback/ Hospitality Assistant

Dockyard
11.2019 - 03.2020

Bachelor of Arts - Education

University of Portsmouth
09/2019 - 07/2022

Certificate of Higher Education - Team leading

Croydon College
04/2023 - 04/2024

Bachelor of Science - Applied science

St Francis Xavier college
09/2017 - 07/2019
Shereka Madden