Shereka Madden

• Managed incoming phone calls, emails, and correspondence, ensuring professional and timely responses.
• Maintained high customer satisfaction with timely response to enquiries.
• Managed data entry tasks for accurate record-keeping.

• Scheduled meetings, updated calendars, and coordinated appointments.

• Prepared reports, letters, and presentations with accuracy and attention to detail.

• Maintained office filing systems (both electronic and paper-based).

• Welcomed visitors, handled enquiries in person, via phone, and by email.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.

• Scheduled appointments and maintained diaries for staff.

• Processed incoming and outgoing mail, maintained accurate visitor records.

• Provided general administrative support including data entry and document preparation.

• Supported office teams with data entry, filing, and processing documents.
• Fostered a positive work environment with clear communication skills.

• Updated spreadsheets and databases with accurate information.

• Assisted with arranging meetings, preparing agendas, and taking minutes.

• Helped organise events, ordered office supplies, and maintained inventory.

• Provided customer support in a busy environment, responding to queries and resolving issues.
• Improved customer relations by promptly addressing queries and concerns.
• Monitored inventory levels routinely to avoid stock-outs or overstocking issues.

• Operated tills and processed transactions accurately.

• Restocked shelves and ensured compliance with safety and cleanliness standards.

• Worked collaboratively as part of a large team to meet store goals.

• Assisted with front-of-house operations, restocking and maintaining bar supplies.
• Delivered excellent customer service with a positive attitude and friendly demeanour.

• Supported event service and ensured excellent customer experience.

• Managed high-volume environments with efficiency and professionalism.