Shereena Makawita

• Organised special sales at specific times to drive customer engagement and move high volumes of products.
• Working part time as I was a student and could work only 20 hors

• Facilitated company performance evaluation, conducting financial and non-financial performance indicators analysis.
• Drove business goals through effective training, coaching and appraising of staff.
• Ensured long-term success of company by cultivating strong, effective client relationships.
• Planned and managed resources and budget to support and deliver objectives.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Created and implemented best practice policies and processes to aid operational performance.

Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

• Located, verified and distribution information through knowledge management practices.
• Main client base

· Decathlon swimwear/sportswear [France]

· Tom Tailor women’s wear [Germany]

· Giggle Knickers

• Spearheaded operational improvement initiatives, boosting productivity levels by 5%.
• Optimised business performance by establishing strategic sales and service KPIs.
• Delivered outstanding service and customer care, boosting customer satisfaction levels,
• Conducted audits and risk assessments to achieve regulatory compliance.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Planned and managed resources and budget to support and deliver objectives.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Main client base

Main client base –

- Next Manufacturing (pvt) Ltd. – Managed different departments [Next ladies wear, Lipsy, Girl’s jersey / Boys jersey / Toddler boy’s jersey/ Woven departments / Men’s jersey)

- VS PINK department (USA) – 2010 till 2014

_ NSP [NEXT special purchases department]

• Addressed inquiries and responded via email or telephone follow-up.
• Received and placed telephone calls to clients and prospective clients.
• Typed documents, updated websites and compiled information for meetings with exceptional speed.
• Drafted and distributed professional business letters and email correspondence.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Maintained accurate and up-to-date databases containing confidential information.

• Coursework in 'Project Management' – “A” grade
• Coursework in 'Marketing Strategy in an 'Always On' World' – “A” grade
• Coursework in 'International Logistics and Operations Performance' – “B” grade
• Coursework in 'Organizational Resilience' – “D” grade
• Coursework in 'Dissertation' – “C” grade

● Manage Team Performance to Support Strategy - Pass

● Information Management and Strategic Decision Taking - Merit

● Leading a Strategic Management Project - Merit

● Strategic Direction - Merit

● Strategic Planning - Merit

● Development as a Strategic Manager - Pass

● Strategic Marketing - Pass

● Finance for Managers – Pass