SHERAZ KHAN
Denham, Red Hill
Summary
I am a hard-working person who enjoys being challenged both mentally and physically in a variety of circumstances. I have been in the sales and retail industry for over 10 years. I am confident in my ability to deliver exceptional services and can contribute to any sales team. I am available immediately, and willing to accept over time as and when required by the company.
Overview
17
17
years of professional experience
Work history
Sales Executive
Watches of Switzerland
London, London
04.2024 - Current
- Negotiated sales transactions successfully whilst maintaining customer satisfaction.
- Demonstrated high-end pieces carefully, respecting their value and fragility.
- Collaborated closely with team members to achieve superior service standards.
- Addressed customer queries promptly, resulting in improved relations.
- Assisted in the selection of luxury watches for optimal customer satisfaction.
Sales Executive
Mona Design Limited
Iver
02.2015 - 01.2024
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
- Maintained knowledge of products and features to provide recommendations to customers
- Fostered positive relationships with customers to enhance loyalty and retention
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Customer Relations Executive
EE
Darlington
06.2012 - 10.2014
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximize store revenue
- Established customer purchasing needs, offering personalised guidance with product and accessory selection
- Retained customers by building rapport and delivering tailored product recommendations.
Customers Relations Executive
Virgin Media
Stockton
01.2010 - 05.2012
- Educated customers about company products, services and special offers
- Kept track of current and potential clients needs to recommend new applicable products and services
- Reviewed client files to identify opportunities for cross selling
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
Customer Service Adviser
Virgin Mobile
Stockton
08.2008 - 01.2010
- Accurately identified and addressed potential customer needs, applying appropriate upselling techniques to maximize sales
- Registered and updated accurate customer information on database
- Offered detailed advice on product and service benefits
- Established positive relationships with clients by going extra mile to build rapport.
Education
NVQ Level 3 - Applied Business
Teesside University
MiddlesbroughNVQ Level 2 Business Studies -
Teesside University
MiddlesbroughDiploma of Higher Education - Business Support
Middlesbrough College
MiddlesbroughTimeline
Sales Executive
Watches of Switzerland
04.2024 - Current
Sales Executive
Mona Design Limited
02.2015 - 01.2024
Customer Relations Executive
EE
06.2012 - 10.2014
Customers Relations Executive
Virgin Media
01.2010 - 05.2012
Customer Service Adviser
Virgin Mobile
08.2008 - 01.2010
NVQ Level 3 - Applied Business
Teesside University
NVQ Level 2 Business Studies -
Teesside University
Diploma of Higher Education - Business Support
Middlesbrough College