Summary
Overview
Work history
Education
Skills
Timeline
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SHENI ROZEVA ILIEVA

SHENI ROZEVA ILIEVA

London,UK

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Supervisor

E&E Jewellery
London, Notting Hill Gate
09.2021 - 09.2024
  • Attended to customer needs promptly, leading shop teams by example.
  • Monitored sales performance and motivated teams to increase service standards to raise profits.
  • Resolved complaints to achieve full customer satisfaction.
  • Mentored staff on handling and resolving customer concerns.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Retained knowledge of current and new stock to resolve staff and customer queries.
  • Managed staff discipline by coordinating break periods and monitoring schedule adherence.
  • Maximised product awareness by planning and delivering visual merchandising training.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
  • Cashed up tills and counted takings to balance books at business close.
  • Motivated sales teams to achieve daily store targets.

Sales assistant

BACKSTAGE ORGINALS
London, Notting Hill Gate
03.2019 - 08.2021

Sales assistant

WHO IS NEXT
London , Notting Hill Gate
01.2017 - 03.2019

Education

Vocational and technical anatolian high school - TOURISM

OZEL ERESIN MESLEK VE TEKNIK ANADOLU LISESI
ISTANBUL/TURKIYE
09.1993 - 06.1997

Foundation Degree in Arts - Fashion and Design

OZEL ARSE NESLIHAN YAGRICI MODA STIL KURSU
ISTANBUL /TURKIYE
09.1998 - 06.1999

Skills

  • Business administration
  • Customer service
  • Operations management
  • Motivational communication
  • Business planning
  • Excel expertise
  • Employee management
  • Issue resolution
  • Team supervision
  • Public relations
  • Marketing
  • Customer-focused
  • Drinks upselling

Timeline

Supervisor

E&E Jewellery
09.2021 - 09.2024

Sales assistant

BACKSTAGE ORGINALS
03.2019 - 08.2021

Sales assistant

WHO IS NEXT
01.2017 - 03.2019

Foundation Degree in Arts - Fashion and Design

OZEL ARSE NESLIHAN YAGRICI MODA STIL KURSU
09.1998 - 06.1999

Vocational and technical anatolian high school - TOURISM

OZEL ERESIN MESLEK VE TEKNIK ANADOLU LISESI
09.1993 - 06.1997
SHENI ROZEVA ILIEVA