Shenaz Nakhuda
Preston ,Lancashire
Summary
Organised Administrative Assistant with knack for streamlining office operations and enhancing productivity. Demonstrates strong communication skills and excels in managing schedules, coordinating meetings, and handling correspondence. Brings proactive approach to problem-solving, ensuring smooth daily operations and contributing to team success. Skilled in utilising office software and maintaining meticulous records, fostering organised work environment.
Overview
23
23
years of professional experience
Work history
Administrative Assistant
Together Trust
Preston, Lancashire
2006.10 - 2026.03
- Supported office operations by taking on ad-hoc clerical duties.
- Logged sensitive child protection and placement information onto internal case management systems to ensure accurate record-keeping and support decision-making processes.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Scanned new documentation into system and classified data using standard codes.
- Proofread and corrected different types of documentation.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Managed confidential information with discretion, upholding data protection standards.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Implemented filing system upgrades, transitioning to electronic document management to enhance accessibility and reduce waste.
Customer Service Officer
New Opportunities Fund
Preston, Lancashire
2003.09 - 2004.06
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed high volume of customer inquiries via telephone, email, and face-to-face interactions, delivering exceptional service.
- Built and maintained strong working relationships with colleagues to help deliver exceptional customer service.
- Facilitate funding opportunities for targeted communities.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Managed high volume of customer enquiries via telephone, email, and live chat, providing prompt and courteous responses.
- Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
- Processed orders, forms, applications, and requests, ensuring accurate and timely completion to enhance customer experience.
Medical Records Clerk
Blackburn Royal Hospital
Blackburn, Lancashire
2003.01 - 2003.06
- Organised and updated patient files for easy accessibility and improved workflow efficiency.
- Managed confidential patient records in compliance with GDPR and healthcare regulations.
- Performed data entry tasks, converting paper records to electronic.
- Responded to requests for medical information retrieval, verifying data to be accessed by authorised personnel only.
- Processed patient admissions, transfers, and discharge documents promptly.
- Booked appointments for patients taking medical staff availability into consideration.
- Extracted case notes for wards, clinics and offices requesting information.
- Retrieved folders from hospital wards and transported records to Medical Records Department for scanning and filing.
- Date stamped all requests and highlighted pertinent data to facilitate processing.
- Handled sensitive information with discretion, adhering to patient confidentiality laws.
Education
Bachelor of Arts - Health Studies
Manchester Metropolitan University
Manchester, EnglandNVQ Level 3 - Health Studies
Blackburn College
LancashireNVQ Level 2 - Health and Social Care
Blackburn College
LancashirePleckgate High school 1991-1996
Blackburn, BBDSkills
- Office management
- Document management
- Data entry
- Record keeping
Education
other,other,other,other
Hobbies and interests
- Going to the Gym
- Playing Padel
- Reading books
- Cooking
Timeline
Administrative Assistant
Together Trust
2006.10 - 2026.03
Customer Service Officer
New Opportunities Fund
2003.09 - 2004.06
Medical Records Clerk
Blackburn Royal Hospital
2003.01 - 2003.06
NVQ Level 3 - Health Studies
Blackburn College
NVQ Level 2 - Health and Social Care
Blackburn College
Pleckgate High school 1991-1996
Bachelor of Arts - Health Studies
Manchester Metropolitan University