Shenahl Samarasinghe
Hertfordshire/London
Summary
Accomplished professional with expertise in strategic thinking, relationship-building, and managing high-volume client portfolios. Demonstrates proficiency in trend analysis, customer service, and technical report writing. Possesses in-depth knowledge of credit products and business development techniques. Committed to leveraging skills to drive business growth and enhance client satisfaction.
Overview
13
13
years of professional experience
Work history
Private banking relationship manager
Virgin Money
London
04.2021 - 05.2024
- Updated clients on new financial products for improved investment possibilities.
- Analysed risk across client assets, maintaining investment security.
- Complied with relevant regulatory processes with comprehensive understanding of risk management.
- Daily portfolio management with a client book of over 1300 clients and a mortgage lending book exceeding £100m.
- Enforced compliance with financial regulations and fraud detection techniques to safeguard against suspicious activity.
- Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
Bank manager
Virgin Money
St Albans
12.2016 - 04.2021
- Carried out thorough customer assessments to minimise financial risk.
- Reviewed performance metrics to identify required process improvements.
- Reviewed regular financial reports to monitor bank progress against goals set out earlier in year.
- Coached and developed banking staff to consistently meet and exceed performance objectives.
- · Providing technical support for all levels of banking via telephone, email & face to face.
- · Collaborated with my regional manager to lead CRM campaigns for the south of England.
Assistant Store Manager
Monsoon UK
London
09.2011 - 07.2016
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Attended to customer needs promptly, leading shop teams by example.
- Led daily operations to maintain smooth store running.
- Delegated tasks to staff to meet daily service requirements.
- Supported management in recruitment and staff development processes.
Education
Bachelor of Arts - Television Production with Film Studies
University of Chester
Chester 09/2007 - 05/2010
A-Levels - English Literature/Language, Media Studies & Food Technology
Verulam School
St. Albans 09/2005 - 03/2007
GCSEs - 11 GCSE's
Verulam School
St Albans, Hertfordshire 09/2000 - 05/2005
Skills
- Strategic thinking
- Relationship-building
- High-volume client portfolios
- Trend analysis expertise
- Customer Service
- Technical report writing
- Credit products knowledge
- Business development techniques
Languages
Sinhalese
Elementary
Spanish
Elementary
References
References available upon request.
Timeline
Private banking relationship manager
Virgin Money
04.2021 - 05.2024
Bank manager
Virgin Money
12.2016 - 04.2021
Assistant Store Manager
Monsoon UK
09.2011 - 07.2016
Bachelor of Arts - Television Production with Film Studies
University of Chester
09/2007 - 05/2010
A-Levels - English Literature/Language, Media Studies & Food Technology
Verulam School
09/2005 - 03/2007
GCSEs - 11 GCSE's
Verulam School
09/2000 - 05/2005
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