Shemron Rashid
City of London
Summary
Currently 21years old, I look for experiences and opportunities out there for me to understand and develop my portfolio. I am smart, joyful and passionate with my roles as in active customer service or providing service to whomever in a reasonable manner as well as seeking and maintaining a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work history
F&B Casual Associate
Rosewood London
London
10.2024 - Current
- Served meals in a timely manner, contributing to smooth restaurant operations.
- Collaborated with kitchen staff for streamlined meal service.
- Polished silverware regularly – maintained elegant dining environment.
- Followed strict restaurant protocols for allergy awareness-ensured safety of guests with dietary restrictions.
- Worked closely with chefs to understand menu items thoroughly-improved ability to answer customer queries confidently.
- Maintained clean and organised workspace for efficient operations.
- Carried out daily mise-en-place duties – resulted in seamless operation during peak hours.
Front of House Team Member
Fox Connaught
London
08.2022 - 08.2023
- Fox Connaught is the only pub located near the Excel exhibition center where many people across countries as well as locals come and enjoy the drinks and service we have provided
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff members on company policies and procedures.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Food and Beverage Attendant
Aloft Marriott Hotel
London
08.2021 - 06.2022
- Located next to Excel Exhibition, has opened many skills and experiences for me
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience as I am worked for breakfast shifts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Waiter
City of Paris
London
05.2021 - 07.2021
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Explained dish components clearly to inform customers' decisions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Liaised with kitchen staff for prompt order delivery to customers.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Education
Bachelor of Science - Biomedicine
University of Greenwich
Gillingham, Kent 09/2021 - 07/2024
BTEC applied science - Science
Havering Sixth Form College
Hornchurch, Havering 09/2019 - 07/2021
GCSE -
Forest gate community school
Forest Gate, Newham 09/2014 - 07/2019
Master of Science - Oncology
Queen Mary University of London
London 09/2024 - 10/2025
Skills
- Multitasking Abilities
- Dependable and Responsible
- Cultural Awareness
- Good Telephone Etiquette
- Good using Microsoft and all device
- Teamwork and Collaboration
- Patient observations
- First Aid
- Basic life support
Languages
English
Fluent
Bengali
Native
Italian
Intermediate
Timeline
F&B Casual Associate
Rosewood London
10.2024 - Current
Front of House Team Member
Fox Connaught
08.2022 - 08.2023
Food and Beverage Attendant
Aloft Marriott Hotel
08.2021 - 06.2022
Waiter
City of Paris
05.2021 - 07.2021
Bachelor of Science - Biomedicine
University of Greenwich
09/2021 - 07/2024
BTEC applied science - Science
Havering Sixth Form College
09/2019 - 07/2021
GCSE -
Forest gate community school
09/2014 - 07/2019
Master of Science - Oncology
Queen Mary University of London
09/2024 - 10/2025
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