Shelna Vamadevan
Learning Resources Center Assistant
Summary
A highly organised individual, with an eye for attention to detail, who generates skills. I am able to adapt to different environments having worked with a diverse collection of teams. Dedicated Customer focused professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Learning Resources Centre Assistant
Newham Sixth Form College
London
08.2004 - Current
- My main duties include:
- Support students in their learning and researching, while safeguarding their health and safety at all times and working within the college's policies and procedures
- I am required to maintain a disciplined environment
- Provide front line customer service to all users of the area, (students, staff, parents, visitors and contractors of the college)
- Carry out a wide range of Library and administrative duties: issue, return and renew resources, producing reports, maintaining records, filing, photocopying, ordering, acquisitions, cataloguing, finishing and repairing resources
- Operate the on-line catalogue, booking system, media management software, classroom management system, Virtual Learning Environment, design and produce displays (including virtual displays)
- Liaise with staff cross- college, build and maintain links, communicate face to face, over the telephone and via written correspondence
- I have sourced and liaised with supplier for environmentally friendly stationery products
- Continuously undergo training and work with other departments within the college, to help ensure a professional, efficient service is delivered, (annual enrolment process).
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
Information Assistant
University of Westminster Fitzrovia
London
09.2018 - 09.2019
- Providing customer service to library users; face to face, over the telephone, on-line via email and live chat
- Procedures concerned with circulation; shelving, reservations, inter-site transfers
- Administer the registration of new users including Sconul users
- Maintain and provide assistance with the self-service kiosk, MFD, on-line catalogue, booking system used to check availability and book the different study spaces
- Repair books when necessary/ required, log service calls to the appropriate departments
- Be responsible for the student worker and manage the running of the library for the day, following the lone working procedures
- Work within a cohesive team with peers to ensure that all files and data are carefully handled and managed with a high degree of security
- Actively participated on open days, engaging with prospective students and their parents/ guardians, informing them of the facilities and services available
Receptionist/ Administrative assistant
EWorks
Leigh, London
01.2016 - 08.2018
- Being the first point of contact between clients and businesses, dealing with customer queries, face to face, via email and telephone
- Making bookings, dealing with the post, creating invoices, creating and maintaining accurate records, filing, sorting, photocopying
- Contacting suppliers, researching and ordering parts, checking deliveries
- I am self -motivated, organising my own professional priorities.
Counter Assistant
Newham College of F.E
London
10.2002 - 07.2004
- Main duties included:
- Providing customer service to the resource centre users, answering customer queries while maintaining the different areas, (computer suite, general study and silent study areas) and resources
- Administrative tasks: photocopying, filing, dealing with the post
- Perform Library administrative tasks: issue, renew, return resources, shelving, tidying, process and repair books
- Also managed inter-library loans
- Assist users with the on-line catalogue to search for resources and trained new staff
- Worked in various areas and sites of the college with ease to help provide an efficient and professional service.
Customer Service Assistant
Wilton's
London
12.1998 - 09.2002
- Optimise customer satisfaction by working on the shop floor to assist customers' purchases while upholding the licensing laws
- Managed a flexible workload during peak and off-peak times
- Provide training to new staff
- Operate the cash register, payment terminals, lottery machine, including checking stock regularly and placing orders when required
- Dealt with the post, maintaining accurate records, filing, cashing up, banking
- Regularly communicated with suppliers, accountant, lottery representatives and other companies.
Education
Google Educator Level 1 - IT G Suite
NewVIc
Plaistow 01.2022 - 06.2022
Performance Review Awareness session PassIT Powerpoint Introduction Pass -
Newham College of F.E
IT Excel Intermediate - undefined
Diploma - undefined
09.2001 - 07.2002
Customer Care ETB Welcome Host & Welcome All Pass - undefined
10.1999 - 03.2000
OCR RSA Initial Text Processing Distinction - undefined
Travel and Tourism - undefined
BA - undefined
GCE A-Level - undefined
Langdon Secondary School
09.1990 - 07.1992
Skills
IT SkillsMicrosoft Office (Excel, PowerPoint, Word), Outlook, Camtasia, Planet E-Stream, Moodle, Blackboard, Live-chat, G-Suite, Google Classroom, various Library administration software: Dynx, Heritage, Heritage Cirqa, AlmaCPD/ Training programmes: GDPR, Child Protection, Prevent Duty, British Values, Violence & Aggression, Equality & Diversity, Anti Money Laundering, Fire Marshal, Acid attack training to name a fewOther Skills: good communicator at all levels, punctual, organised, ability to prioritise workload, flexible attitude to work, sensitive to diverse cultures, ability to use own initiative and work well within a team
Technical assistant
Clear verbal communication skills
Excellent researching skills
Strong computer skills
Excellent analytical and problem-solving skills
Strong multi-tasking skills
Timeline
Google Educator Level 1 - IT G Suite
NewVIc
01.2022 - 06.2022
Information Assistant
University of Westminster Fitzrovia
09.2018 - 09.2019
Receptionist/ Administrative assistant
EWorks
01.2016 - 08.2018
Learning Resources Centre Assistant
Newham Sixth Form College
08.2004 - Current
Counter Assistant
Newham College of F.E
10.2002 - 07.2004
Diploma - undefined
09.2001 - 07.2002
Customer Care ETB Welcome Host & Welcome All Pass - undefined
10.1999 - 03.2000
Customer Service Assistant
Wilton's
12.1998 - 09.2002
GCE A-Level - undefined
Langdon Secondary School
09.1990 - 07.1992
Performance Review Awareness session PassIT Powerpoint Introduction Pass -
Newham College of F.E