Shelly Jones

As a Fresh Food Manager and most recently a Customer Service Manager, I am responsible for the following:

• Assist colleagues to prioritise customer service and ensure satisfaction.
• Examine data to identify trends and enhance sales performance.
• Respond to customer feedback to improve service responses.
• Maintain top-tier product availability throughout the store.
• Promote special offers to attract customer interest.
• Collaborate with fellow managers to foster a supportive team environment.
• Manage staff schedules, absences, and performance reviews effectively.
• Spot and nurture potential talent within the team.
• Cultivate strong relationships with other store departments.
• Guide colleagues in meeting departmental targets consistently.
• Strive to achieve high Net Promoter Scores and meet targets.
• Report to the Store Manager with daily updates.

As a Fruit & Veg Team Leader, I had to lead a team to deliver exceptional customer service and drive performance.

• Ensuring the Fruit & Veg standards remain exceptionally high and reduce waste by careful stock handling, date code checking, quality and condition checking, rotation and storage
• Be accountable for the coordination and day to day communication within the Fruit and Veg department including single stem, garden centre and plants and flowers
• Create a team that delivers outstanding, friendly and helpful service to all the customers
• Create an engaging department environment where colleagues are trusted to place customers at the core and actively contribute ideas for improvement
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
• Analyse department data to identify opportunities to simplify and speed up processes, reduce waste and identify risks and solutions
• Ensure all policies, procedures and legal obligations are followed as specified by the company

• Provided shopping advice based on customer needs fostering an engaging shopping experience.
• Collaborated efficiently with team members to maintain smooth store operations.
• Maintained a clean, organised workspace for the efficient operation of checkout area.
• Stocked shelves regularly for easy access to products by customers.
• Handled cash transactions accurately, enhancing trust between business and clientele.