Shelly Bowers

As Client Project Manager, I work in partnership with Client Directors to deliver high‑impact Learning and Development programmes focused on Leadership Development for 35 clients in my portfolio.

HPC plays a central role in shaping Leadership and Development strategies for many of the top‑performing organisations across Ireland, and my role is key to ensuring the seamless execution of each programme.

Key Responsibilities
Lead the end‑to‑end delivery of client contracts, managing facilitation, logistics, scheduling, materials preparation, and programme administration.

Act as the primary client contact for onboarding and operational coordination.
Initiate projects by preparing programme quotes, confirming facilitators, and aligning schedules with client requirements.

Support facilitators by preparing bespoke programme materials, assigning diagnostics, and providing access to the learning platform.

Build and maintain the learning platform architecture, create event bookings, and design surveys to capture real‑time qualitative and quantitative data.

Analyse programme outcomes and produce high‑value Impact Reports for L&D departments.

Responsibilities included Events management for HPC talks. Liaising with Client directors for building and submission of Tenders for new business.

Achievements.

This year I have improved the structure of the Impact report adding the executive summary providing insights to the programme data. This is to be initiated across all client reporting and has been used by clients during budget approval.

I built the tracking dashboard for clients utilising excel this is now used by all CPM's.

I am currently building an HPC coaching app to supplement the coaching offering. The structure is from Oxford Said business school.

Core Strengths
This role demands exceptional communication, precision, strong audit capability, and the ability to problem‑solve in real time. I consistently deliver high‑quality work aligned with HPC's values of Clarity, Learning, Relationships, and High Performance, all driven by a client‑centric approach.

Executed full recruitment process from job requisition to candidate onboarding within ATS.

Successfully managed over 80 recruitment campaigns targeting low-volume, specialised roles.

Coordinated candidate contracts and onboarding to enhance overall efficiency.

As a Recruitment Consultant, I was responsible for delivering high‑volume, end‑to‑end recruitment campaigns in partnership with Government Recruitment Services. My remit included filling roles across key government departments such as the Home Office, DWP, Cabinet Office, and Environment Agency. I also led campaigns for the UK Space Agency, the Office for Nuclear Regulation, and secured Private Secretary positions for 10 Downing Street. The recruitment scope ranged from entry‑level positions to Senior Civil Service appointments.

Key Responsibilities
Campaign Management :Coordinated teams of up to 15 assessors to deliver high‑quality, merit‑based assessments aligned with client briefs. Accountable for all campaign decisions and execution. In 2023, managed campaigns generating over £1 million in revenue.

Stakeholder Communications: Engaged confidently with stakeholders at all levels — from CEOs to contractors and candidates. Maintained a professional, factual, and supportive communication style. Attended campaign meetings, delivered presentations, captured minutes, and followed up with action‑oriented communications.

Business Process Improvement: Led bridged campaigns involving approximately 13,000 applications, delivered in tranches over 10–15 weeks. Partnered with GRS and the Home Office to streamline processes, achieving cost savings and reducing operational risk.

Organisation & Efficiency: Executed detailed planning to mitigate campaign risks. Used time‑blocking to maintain delivery pace and ensure quality across all stages. Managed 8–15 campaigns simultaneously while working independently and remotely.

Training & Development: Designed and curated the team training programme. Served as the principal trainer, supporting staff development and multi-skilling.

Accounting & Payroll: Processed invoices and purchase orders for both clients and contractors, ensuring accuracy and compliance.

Recruitment Consultant for recruitment to Public Sector contracts . Fulfilment of Brigaded campaigns and Senior Civil Service roles.

Capita sold the Division to Peregrine June 2023.

I continued in this role until redundancy was offered April 2024

Employee Relations Coordinator & Occupational Health SME.

In this role, I delivered end‑to‑end Employee Relations support, developing strong expertise in the policies, processes, and tools that underpin effective employee–employer management.

I managed a diverse high volume range of ER cases, . My responsibilities included arranging hearings, preparing documentation, maintaining case workflows, and supporting ER Advisors throughout the process. As the Occupational Health Subject Matter Expert, I drafted submissions, reviewed advice letters, and ensured appropriate follow‑up actions for Occupational Health referrals.

My additional responsibilities included handling DSARs, insurance claims, ACAS document requests, and preparing reports for CEO‑level whistle‑blower cases. I also produced weekly AWOL reporting for payroll.

I acted as lead coordinator on two major TUPE projects, managing sensitive, time‑critical data transfers and ensuring compliance. I also conducted a full audit of ER file maintenance improving system integrity. As part of this work, I collaborated with the MI team to scope and propose automation solutions, contributing to the development of in‑house BOT.

Beyond my core duties, I created comprehensive SOPs and training materials for the ER Coordinator role, served as the primary trainer and supported multi-skilling across the team.