Shelley Lois Tate
Preston,Lancashire
Summary
Personable and highly adaptable individual with talent for troubleshooting technical issues and providing clear, user-friendly solutions. Demonstrates strong communication skills and knack for problem-solving, ensuring positive customer interactions and swift resolution of technical challenges. Committed to enhancing customer satisfaction and operational efficiency.
Overview
29
29
years of professional experience
Work History
Payroll assistant
AT Joinery
Preston , Lancashire
06.2020 - Current
- Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Reported on payroll activities for financial and operational recordkeeping and decision-making.
- Utilised advanced Excel skills to create up-to-date reports.
- Kept employee records complete, accurate and compliant.
- Maintained full confidentiality whilst handling sensitive employee information.
Travel consultant
Going Places
Leyland, Preston
09.1996 - 06.1998
- Implemented effective communication skills to build strong client relationships.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Accommodated client requests for customisations or modifications as best as possible.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Increased customer satisfaction by resolving issues.
Information Centre Supervisor
Lancashire County Council
Preston, Lancashire
06.1998 - 04.2011
- Dealing with Customers and providing a vast of different Public Transport Information
- Issuing School Transport Bus Passes and Information
- Dealing with a high volume of Queries and complaints
- Resolving and Liaising with Internal and External Customers
- Taking payments and processing refunds for tickets sold
- Responsible for all Daily smooth operation of the office and staff
- Excellent Customer service skills
- Team working
- Responsible for all Office Administration and stock ordering
Interchange Network Coordinator
Lancashire County Council
Preston
08.2012 - 06.2015
- Dealing with Customers on a daily basis and suppliers
- Reconciling Invoices and Payments for nine Bus and Rail Interchanges geographically spread across Lancashire
- Responsible for all admin and staffing rotas for Interchange staff
- Investigate and resolve customer enquiries and compliants in an empathetic manner
- Work closely with Internal and external clients
- Oracle Financial Inputting & licensed User
- Adhere to policies such as Equal and Diversity
- Excellent ICT Knowledge
Education
European Computer Driving Licence
Preston 08.2004
GCSEs - Physical Education B
Our Lady’s High School
Preston 09.1998
GCSEs - History B
Our Lady’s High School
Preston 09.1998
GCSEs - Maths B
Our Lady’s High School
Preston 09.1998
GCSEs - English B
Our Lady’s High School
Preston09.1998
NVQ Level 3 - Tourism and Travel Management
Going places
Preston09.1997
NVQ Level 2 - Tourism and Travel Management
Going Places
Preston 09.1997
Skills
- Account reconciliation
- Dispute Resolution
- Sound decision making
- Record-keeping
- Knowledge of Local Authorities Policies and Procedures
- Data confidentiality
- Critical-thinking
- Customer service excellence
- Team player
- Knowledge of ICT Systems including Microsoft Outlook, Word and Excel
- Excellent electronic, written and Oral Communication
Timeline
Payroll assistant
AT Joinery
06.2020 - Current
Interchange Network Coordinator
Lancashire County Council
08.2012 - 06.2015
Information Centre Supervisor
Lancashire County Council
06.1998 - 04.2011
Travel consultant
Going Places
09.1996 - 06.1998
European Computer Driving Licence
GCSEs - Physical Education B
Our Lady’s High School
GCSEs - History B
Our Lady’s High School
GCSEs - Maths B
Our Lady’s High School
GCSEs - English B
Our Lady’s High School
NVQ Level 3 - Tourism and Travel Management
Going places
NVQ Level 2 - Tourism and Travel Management
Going Places
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