Shelley Sullivan
Stokenchurch,Buckinghamshire
Summary
Dedicated professional with extensive experience in attendance tracking and collaboration with school staff. Proficient in operating school database systems and maintaining school attendance regulations. Demonstrates strong family support understanding, sensitivity awareness, and parental engagement. Familiar with Ofsted standards, assertiveness, record-keeping, data handling, confidentiality maintenance, and school computer knowledge. Committed to enhancing educational environments through effective communication and meticulous data management.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
School Administrator & Attendance Officer
Hannah Ball Academy
High Wycombe, Buckinghamshire
09.2020 - Current
- Maintained school databases, providing up-to-date information at all times.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Streamlined office procedures by implementing an efficient filing system.
- Managed the school calendar, ensuring smooth scheduling of activities and events.
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
- Focused on continuous professional development – attended relevant workshops and seminars regularly.
- A
- Bolstered administrative efficiency by training in new software systems.
- Improved student attendance records with meticulous tracking and reporting.
- Recorded student attendance and escalated concerns regarding repeat absences.
- Answered telephone and email enquiries promptly, signposting requested information.
- Established warm, welcoming reception areas to provide positive first impressions.
- Arranged cover during staff absence using reputable supply teachers.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Coordinated multi-disciplinary teams for effective case management.
- Encouraged regular school attendance through close monitoring and communication with families.
Early years educator
West Wycombe Pre School
West Wycombe, Buckinghamshire
02.2017 - 07.2020
- Enhanced children's literacy skills by implementing engaging phonics activities.
- Performed regular risk assessments within the school premises to ensure pupil safety.
- Participated actively in continuous professional development sessions, boosting teaching competency levels over time.
- Adopted a child-centred approach for fostering independence in learners from an early age.
- Adhered strictly to health and safety guidelines, ensuring a safe learning environment for the children at all times.
- Encouraged creativity among students through arts-based projects and tasks.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Served as Key Person for 3 children.
- Implemented strategies to meet the emotional needs of children in the early years setting.
- Developed children's social skills through group play and interaction.
- Maintained comprehensive records of each child's academic progress and behavioural patterns.
- Helped children learn numeracy skills using counting games.
Customer Development Specialist
Securicare Medical
High Wycombe, Buckinghamshire
12.2006 - 02.2017
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Left to have my son in 2013 and then returned part time into the customisation department. Then began job at West Wycombe pre-school.
National Accounts Manager
Initial Hygiene
Eastcote, Hillingdon
02.2006 - 12.2006
- Delivered outstanding customer service, improving brand reputation.
- Strengthened business relationships by effectively managing multiple national accounts.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Oversaw account portfolio to deliver top-quality account services.
- Made redundant as company moved to the north of the country.
Administration assistant
Hyperion Solutions
Egham, Surrey
06.1999 - 02.2006
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Managed incoming calls, ensured effective communication channels.
- Communicated professionally with clients, cemented positive relationships.
- Improved office efficiency by organising and maintaining digital filing systems.
- Maintained office supplies inventory for seamless operations.
- Handled sensitive information, maintained confidentiality at all times.
- Responded to telephone enquiries from clients, vendors and members of public.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- ,
- Kept adequate office supplies on hand to support staff and business requirements.
- Opened and routed business parcels and letters.
- M
Education
NVQ Level 2 - Customer Service
Securicare Medical
Buckingahmshire 01.2009 - 01.2010
Pass - Maths & ICT
Functional Skills
Buckinghamshire 01.2019 - 07.2019
NVQ Level 3 - Childcare
Progress to Excellence
Buckinghamshire 01.2019 - 11.2019
GNVQ Pass - Business Studies
Brentside High School
Greater London 09.1997 - 07.1999
GCSEs - English, Business Studies, Geography, Child Development
Brentside High School
Greater London 09.1993 - 07.1997
Skills
- Attendance tracking
- Collaboration with school staff
- School database systems operation
- School attendance regulations
- Family support understanding
- Sensitivity awareness
- Parental engagement
- Familiarity with ofsted standards
- Assertiveness
- Record-keeping
- Data handling
- Confidentiality maintenance
- School computer knowledge
Affiliations
- I enjoy spending time with my family & friends, reading and trips to the cinema.
Timeline
School Administrator & Attendance Officer
Hannah Ball Academy
09.2020 - Current
Pass - Maths & ICT
Functional Skills
01.2019 - 07.2019
NVQ Level 3 - Childcare
Progress to Excellence
01.2019 - 11.2019
Early years educator
West Wycombe Pre School
02.2017 - 07.2020
NVQ Level 2 - Customer Service
Securicare Medical
01.2009 - 01.2010
Customer Development Specialist
Securicare Medical
12.2006 - 02.2017
National Accounts Manager
Initial Hygiene
02.2006 - 12.2006
Administration assistant
Hyperion Solutions
06.1999 - 02.2006
GNVQ Pass - Business Studies
Brentside High School
09.1997 - 07.1999
GCSEs - English, Business Studies, Geography, Child Development
Brentside High School
09.1993 - 07.1997
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