Michelle Parkin
Hockley,United Kingdom
Summary
Accomplished sales professional with 9 years of experience in relocation services, recognised for exceeding sales objectives and fostering client loyalty. Skilled in consultative selling, negotiation, and CRM utilisation to maximize sales outcomes. Background in imports, exports, and logistics enriches industry knowledge. Committed to delivering exceptional project management and customer service across diverse environments.
Overview
27
27
years of professional experience
Work history
Senior Relocations Consultant
Gerson Moving Services / Global Moving Services / Pearsons
04.2016 - 01.2026
- Remote sales & virtual client engagement, including:
- Consultative selling – Advising clients and tailoring moves to their individual requirements
- Upselling & cross-selling – Offering additional services such as advice on housing, schooling etc.
- Client relationship management – Building confidence, trust and high satisfaction rates
- Account management & client retention – Offering hassle-free project management with great liaison skills ensuring smooth transitions and in turn, any opportunities for return business secured
- Remote communication – Managing clients virtually across countries and borders
- Solid negotiation & closing techniques
- Strategic sales planning
- Excellent communication & presentation skills
- Achievements:
- Set company record for highest monthly sales, doubling period target.
- Top salesperson every year from 2021 to 2025.
- Annual targets 100% achieved, consistently exceeding >£700k.
- Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
- Initiated cost-saving measures by evaluating and improving operational processes.
- Facilitated successful negotiations between conflicting parties, achieving mutually beneficial outcomes.
- Collaborated with a variety of industry professionals for effective project delivery.
- Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
Customer Service Air Imports
Schenker Ltd
01.2013 - 10.2016
- Key customer service assistant whose role included:
- Customs clearance of air imports into Birmingham and London
- Organisation of trunking and delivery of goods to customers once cleared by customs, ensuring paperwork completed accurately and on time
- Dealing with Port of Health, customs and airlines directly in reference to tracking, any paperwork issues, problems with shipments or style of goods
- Daily liaison with customers and overseas contacts, keeping them updated via telephone and email
- Organising hauliers to arrange special, dedicated vehicles to ensure deadlines are met
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
Logistics Administrator
Schenker Ltd
10.2015 - 04.2016
- Experienced and professional administration assistant with exceptional communication skills and impeccable presentation. Diligent and motivated worker with strong organisational skills and attention to detail, including:
- Customer Service administration for one of DB Schenker’s biggest logistics customers Managing over 50 Customer Calls per day
- Responsible for other key accounts - export shipments, ensuring all paperwork completed and in place ready for timely picking, packing and delivery
- Dealing with drivers and organising hauliers Internationally
- Liaising with goods-in departments and warehouses for major high street retailers throughout Europe
- Maintained accurate records, ensuring transparency in processes.
- Liaised with warehouse staff for effective space utilisation.
- Participated in logistics strategy meetings, offering insightful input.
Welcome Centre Coordinator
Nextira One
05.2006 - 01.2012
- First point of contact for international customers with technical issues
- Obtaining detailed descriptions of faults, offering solutions, or quickly assigning the problem to an appropriate engineer
- Ordering additional/replacement parts, organising delivery and tracking progress, ensuring customer updated frequently throughout until problem resolved
Customer Service - Import/Export Operations
Schenker Ltd
05.2003 - 05.2006
- Responsible for five of Schenker’s key accounts - Importing and exporting shipments for Ireland, Netherlands and Belgium
- Coordinating all transport and paperwork for jobs passing through the UK
- Maintaining daily and constant contact with key clients by telephone, email and over Schenker’s own internet booking system
- Liaising with hauliers, arranging loads for shipments, organising and booking in collections and deliveries
Bookings and Customer Service Operator
LG Electronics
06.2001 - 05.2003
- Managing operations for all LG Electronics deliveries made by New Wave Logistics
- Booking in deliveries with customers over telephone, email or fax and dealing with customer queries and problems
- Coordinating orders from start to finish, and maintaining databases - minimising room for error on both paperwork and in house computer systems
- Creating spread sheets to demonstrate weekly successes, highlighting any problems encountered
- Working closely with G.U.S. home shopping and using their Scheduler Pro Computer system
Receptionist / Personnel Officer
BMW – Engine Plant, Hams Hall
09.2000 - 06.2001
- Working alongside Human Resources, adjudicating and marking aptitude tests for new applicants
- Filing and collating candidate information and results, completing necessary spreadsheets
- Taking the lead in generating and coordinating correspondences
- First point of contact by way of reception, greeting clients, and managing phones
- Detailed knowledge of switch board operations and in house computer software
Customer Service / Cashier
Halifax Bank Plc
05.1999 - 09.2000
- Facilitated smooth transactions by operating cash register efficiently.
- Identified counterfeit notes to protect company assets.
- Checked prices with barcode scanners for accurate billing.
- Assisted customers with queries, enhancing store reputation.
Education
10x GCSE Grade A- C - Maths, English and Science
Rawlett High School
TamworthComputer Literacy and IT Exam -
Schenker
Customer Service Training Course - undefined
Halifax Banking Plc
SHL Human Resources Administration Course - undefined
BMW
NVQ EDI Level 2 Certificate in Customer Service -
Nextira One
Skills
- Dependable and ambitious
- Demonstrated communication skills
- Initiative and teamwork
- Proficient in Microsoft Office and in-house systems
- Strong loyalty and values
- Full UK driving licence
- Lead generation and follow-up
- Customer empathy
- Telesales expertise
- Post-Sale follow-up
- Empathy in customer interactions
- Revenue growth tracking
- Delivering sales pitches
Other Information
Outside of a professional environment, I hold a keen interest in theatre and the arts, Love to travel and experience new places and cultures, Am an ardent swimmer, having competed semi-professionally
Disclaimer
REFERENCES AVAILABLE UPON REQUEST
Timeline
Senior Relocations Consultant
Gerson Moving Services / Global Moving Services / Pearsons
04.2016 - 01.2026
Logistics Administrator
Schenker Ltd
10.2015 - 04.2016
Customer Service Air Imports
Schenker Ltd
01.2013 - 10.2016
Welcome Centre Coordinator
Nextira One
05.2006 - 01.2012
Customer Service - Import/Export Operations
Schenker Ltd
05.2003 - 05.2006
Bookings and Customer Service Operator
LG Electronics
06.2001 - 05.2003
Receptionist / Personnel Officer
BMW – Engine Plant, Hams Hall
09.2000 - 06.2001
Customer Service / Cashier
Halifax Bank Plc
05.1999 - 09.2000
Customer Service Training Course - undefined
Halifax Banking Plc
SHL Human Resources Administration Course - undefined
BMW
10x GCSE Grade A- C - Maths, English and Science
Rawlett High School
Computer Literacy and IT Exam -
Schenker
NVQ EDI Level 2 Certificate in Customer Service -
Nextira One