Shelley Maxwell

• Art dealing, sourcing and selling fine art and building client relationships
• Supporting retail team
• General admin
• Data inputting and using CRM systems and selling systems
• Handling monies and doing AML checks
• Hosting artist touring events and exhibitions
• Gallery hanging, packing and providing home appointments and delivery.

• Responsible for diary management of Principal's daily life, work and travel
• Booking and liaising with Private Jet Companies also organising Chauffeurs for Farnborough Airport
• Booking all personal appointments, doctors, massage, hair and beauty for Principal and her family
• Purchasing shopping, collecting shopping and tracking orders and refunds
• Accompanying Principal on shopping trips, fashion launches and events
• Managing and organising Principal's wardrobe including styling and arranging dry-cleaning/liaising with Head Housekeeper
• Managing and organising Principal's jewellery collection and designer handbag collection
• Driving Principles cars
• Responsible for dogs medication, vet visits and paying and organising dog walkers
• Reading and responding to all Principal's emails
• Liaising with international property management, and letting and estate agents of international property
• Paying all household bills and bills for other properties
• Incharge of safe/passwords/keys and having own debit and credit card from Principle, as well as handling cash flow
• Liaising with Chef for events and dinners
• Managing payroll for household staff and organising and paying external trades people
• Assisting in household recruitment
• Diary Management of household staff, including Chauffeur and Housekeepers
• Liaising with Hong Kong office and other PA's
• Teaching Yoga to family members and Principal

Short contract to help family friend

• Responsible for Membership for newly opened Club
• Management and administration of membership database, implementing CRM and Marketing systems with HubSpot
• Promoting high levels of customer service, responding to any enquiries and complaints via email and phone and in person with grace and professionalism
• Resolving any issues with customer complaints to ensure members satisfaction and retention
• Working as a team with all departments to uphold a positive customer experience and reputation
• Event and social calendar planning
• Organising meetings and Ladies Networking Events.
• Overseeing Marketing Intern, social media accounts, weekly planning creative posts.

Spa & Wellness PRE-OPENING

• Responsible for management and administration of Membership database, including driving membership sales to exceed budget and achieve membership capacity and improving retention
• Responsible for ensuring all guests and members experience outstanding customer service
• Looking after high-profile clients and members
• Responsible for attracting new members to hotel, delivering and maintaining luxury membership offering and guest experience
• Educating team on guest/member profiles and preferences to ensure exceptional and anticipatory guest service and care
• Responsible for planning and organising Member Events pre (and post) opening and Members Social Calendar
• Acting as Duty Manager to oversee daily operational running of spa, including all treatment, front of house and leisure areas
• Ambassador for spa, creating relationships with both internal and external stakeholders and representing the values of the Fairmont brand, including maintaining a professional appearance
• Maintaining a full and detailed knowledge of all aspects of membership, treatments, spa therapy, and the facility
• Providing training and communication to wellness team, spa concierge/reservation teams and greater hotel when necessary on any updates regarding members' profiles
• Working alongside Spa Director.

• Management of Health and Tennis Membership Sales team of four
• Ensuring my team demonstrate high levels of customer service and motivating team to achieve set targets both project based and financial
• Setting team targets
• Act and data inputting
• Handling large quantities of money
• Entertaining clients at events such as “The Boodles Tennis”
• Hosting Ladies luncheons and events
• Representing Stoke Park at The Bobby Moore Club (Wembley Stadium)
• Dealing with retention, whilst promoting high levels of customer service.
• Producing weekly reports
• Dealing on the phone and face to face with members and membership enquiries and complaints
• Looking after high-profile members and working alongside PR department with magazine shoots and movie production
• Assisting PR department with social media accounts
• Assisting Financial department, checking members status and billing procedures
• Chasing renewal monies
• Representing Stoke Park at networking events and open evenings
• Organising and hosting new members nights
• Running yoga retreats to Antigua annually with Members- Freelance Yoga Teacher.

• Assigned Personal Assistant to Chairman's wife on her visits
• Out of hours Lady in Waiting duties and accompanying Chairman's wife while travelling
• Stylist to Chairman, his wife and his family
• Assisting with daily requests for Chairman's wife in external stores, liaising with Managers and Buyers from Fendi, Miu Miu, Dior, Hermes, Gucci and Dolce and Gabbana
• Primarily styling and selling for Harvey Nichols stores
• Working as a team in Private Shopping towards monthly sales targets
• Direct Exporting products and general admin
• Handling large quantities of money
• Working as a team with all departments including security
• Collecting by hand high value jewellery and exotic skin handbags from external stores
• Assisting and styling Arabian and British Royals, where privacy and confidentiality was essential
• Working outside of opening hours
• Attending fashion shows and brand training in store and in London and Europe seasonally
• Covering reception, booking appointments and couriers, meeting and greeting all clients
• Social networking and attending events in and out of store
• Hosting events and accompanying clients to events.

• Travel Companion to Principal
• Diary Management of Principal's private diary, including his young children on split custody
• Looking after children (when not at school) in the time he has them, from school runs to bedtimes
• Working as a team with household staff, housekeepers and groundsman as well as Business PA's and ex wife PA
• Attending Chelsea FC home and away games and occasionally flying with the team
• Looking after son on football and motor racing and ski trips
• Attending and hosting events
• Overseeing running of ski chalet in Courchevel
• Extensive international travel between USA offices and UK
• Accompanying Principal to many motor races on race calendar annually
• Looking after a team of engineers at Le Mans while they work 24 hour shifts
• Running a stables at Principal's home and caring for horses, alpacas and dogs.

• Selling Membership to “Britain's First Country Club'
• Meeting and Greeting and looking after high-profile members.

• America and Canada.