Shelley Liu
Newcastle upon Tyne,Newcastle upon Tyne
Summary
Highly motivated and detail-oriented Master's graduate, with two years of expertise in property management, with experience in overseeing residential properties. Skilled in lettings negotiations and maintenance coordination. Adept at managing diverse portfolios, and resolving complex issues with efficiency and professionalism. Strong communication and problem-solving abilities, with a passion for delivering high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager
Hunters Estate Agents-Newcastle upon Tyne
Newcastle upon Tyne
08.2022 - Current
- Screening and selecting tenants, completing reference checks
- Experience in software including Payprop, Alto, InventoryBase, Fixflo, Homelet and DPS - Deposit Protection Service
- Preparing lease agreements and renewals
- Collecting rent and managing late payments or delinquencies
- Conducting tenant move-ins and move-outs, including inspections
- Coordinating routine maintenance, repairs, and renovations
- Ensuring the properties are kept compliant
- Handling eviction processes in accordance with legal guidelines
- Showing properties to prospective tenants
- Negotiating lease terms and ensuring legal accuracy
- Repairs and maintenance management
- Negotiating sales and lettings, sales progressions
- Answering and forward incoming phone calls
Assistant Manager
C Y Killingworth Ltd King's Garden Restaurant-Newcastle upon Tyne
Newcastle upon Tyne
09.2017 - 08.2022
- Answering phone calls and customer enquiries
- Managing and updating the business's social network accounts, to ensure information is accurate and customers are well informed and updated
- Supervising efficient running of counter
- Placing and checking stock orders
- Taking customer orders, requiring excellent attention to detail under time pressure
- Cash handling
- Opening and securing premises before and after business hours
Education
MA - Cross-Cultural Communication and International Marketing
Newcastle University
Newcastle upon Tyne 09.2017 - 07.2018
BA (Hons) - Marketing and Management
Newcastle University
09.2014 - 07.2017
Skills
- Software knowledge
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
- Written and verbal communication skills
- Strong analytical skills and attention to detail
- Excellent Problem Solving
- Property maintenance
- Negotiation
- Adaptability
- Customer service
- Property showing
Languages
English
Native
Cantonese
Fluent
References
References available upon request.
Timeline
Property Manager
Hunters Estate Agents-Newcastle upon Tyne
08.2022 - Current
MA - Cross-Cultural Communication and International Marketing
Newcastle University
09.2017 - 07.2018
Assistant Manager
C Y Killingworth Ltd King's Garden Restaurant-Newcastle upon Tyne
09.2017 - 08.2022
BA (Hons) - Marketing and Management
Newcastle University
09.2014 - 07.2017
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