Summary
Overview
Work history
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Shelley Harrison

Hinckley,Leicestershire

Summary

Organised and dependable with 20 years of working experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Compassionate Maternity Support Worker, dedicated to enhancing experiences for women and babies throughout antenatal, maternity and postnatal care. Skilled in diverse aspects of clinical support, working with meticulous attention to detail for enhanced maternity provisions.

Overview

13
13
years of professional experience

Work history

Maternity support worker

UHCW
Coventry, Warwickshire
07.2022 - Current
  • Provided emotional support to mothers before, during and after birth for a comfortable birthing experience.
  • Assisted with antenatal checks and screenings, resulting in early detection of potential complications.
  • Facilitated breastfeeding workshops to educate new mothers on proper techniques.
  • Ensured clean and safe environment by adhering to infection control procedures.
  • Offered assistance with baby care tasks such as bathing, feeding and changing nappies, easing the transition for first-time parents.
  • Collaborated closely with midwives, enhancing patient care through teamwork.
  • Educated families about newborn care including safe sleep practices, immunisation schedules and infant nutrition.
  • Responded promptly to patients' calls for help or requests for personal care in a respectful manner.

Performance and Reporting Analyst

Cadent Gas
Coventry, Warwickshire
01.2012 - 07.2023
  • Streamlined data collection processes to enhance reporting accuracy.
  • Enhanced business decision making by providing detailed analytics reports.
  • Developed customised financial models for improved forecasting accuracy.
  • Improved operational efficiency with comprehensive performance analysis.
  • Created reports and ensured they were submitted to OFGEM in line with the Regulatory Reporting Timeframe.

Web Support – Level 3

UK Shared Services
10.2015 - 04.2016
  • Order to Cash operates a Domestic Gas Connections Online application service and the Sales Order Processing Team is accountable for the provision of back office administration supporting these services to the general public & Business to Business (B2B) customers
  • Responsible for service to customers, system performance & maintenance and supporting & updating processes in line with “end to end” process changes in the Order to Cash Sales Order Processing area.

Sales Consultant – Level 3

UK Shared Services
09.2015 - 10.2015
  • This role is to be the first real point of contact with National Grid for the paying customer
  • It is essential that I am seen by the customer as having expert knowledge around the quotation and over all life cycle process of a customer driven job
  • This is so that a relationship of trust with National Grid is built from the outset
  • If the initial conversation is of high quality it will provide a smooth handover to our Gas distribution strategic partners who are responsible for planning and completing work in the field
  • Not only will this be critical to customer service but to overall end to end efficiency.

East of England and North London, – Level 2

UK Shared Services
03.2012 - 09.2015
  • To support the organisational demand for new service connections, alterations and disconnection jobs which have been applied for by customers by using various computer systems, liaising with local authorities and our operational team, to arrange permit and also traffic management, as well as managing a variety of customers and their expectations.

Education

Bachelor of Science - Midwifery

Coventry University
Coventry
09.2023 -

Diploma of Higher Education - Access to Healthcare

North Warwickshire and Hinckley College
Nuneaton
09.2021 - 07.2023

GCSEs - Maths

North Warwickshire and Hinckley College
Nuneaton
09.2019 - 06.2020

NVQ Preparing to Teach in the Lifelong Learning Sector (PTTLS) - undefined

OCR Adult Numeracy -

Beauty Therapy - undefined

English Language GCSE - undefined

English Literature GCSE - undefined

Double Award Science GCSE - undefined

Maths GCSE - undefined

Skills

  • Comfortable engaging at all levels of the business
  • Operates well under pressure
  • Keen problem solver
  • Meticulous and analytical
  • Calm and respectful in negotiation situations
  • Highly organised
  • Microsoft office expertise
  • Time management
  • Stakeholder engagement
  • Customer relations
  • Medical record keeping
  • Patient advocacy
  • Compassionate communication
  • Building rapport with patients

Accomplishments

  • Carrying out UAT (User Acceptance Testing) supporting the business through the Connections Transformation Project. This resulted in me receiving a Bronze and Gold Appreciate award from 2 different areas of the business. During this the team and I had to monitor, track, implement and test in excess of 100 Change Requests and defects found within the testing environment.
  • Analysing anomalies within the connections substantial completions reports and reporting findings to GDSP and senior management as part of the end of year audit. For this there were in excess of 2,400 jobs to be audited and validated. This required consistent and concise monitoring of whom within the team is working on each list of jobs, to ensure all jobs were audited effectively and accurately.

Additional Information

I have been working within order to cash for 4 years, within this time I have seen several changes within the department, all of which have impacted the role I was working in. This gave me the opportunity to help with the transformation, and also shows that I am adaptable to changing processes which help towards continuous improvement. From working within the business, and being involved in several process changes whilst working in different roles, I have gained a very good understanding of the key GDFO (gas distribution front office) systems, this has been further supported during recent UAT (User Acceptance Testing), whilst carrying out this testing, we came across problems that required solving, for which I used my departmental knowledge to assist our Keytree and Wipro partners to find the root cause and come up with solutions to resolve these issues in a productive and timely manner using several performance excellence tools I've been involved in the implementation and embedding of the PEx process within my current department. I have done this by ensuring that the relevant KPI information is up to date and reflects the information the team and management need to see. I utilised several performance excellence tools to ensure the information shown was visual, relevant and easy to understand.

Timeline

Bachelor of Science - Midwifery

Coventry University
09.2023 -

Maternity support worker

UHCW
07.2022 - Current

Diploma of Higher Education - Access to Healthcare

North Warwickshire and Hinckley College
09.2021 - 07.2023

GCSEs - Maths

North Warwickshire and Hinckley College
09.2019 - 06.2020

Web Support – Level 3

UK Shared Services
10.2015 - 04.2016

Sales Consultant – Level 3

UK Shared Services
09.2015 - 10.2015

East of England and North London, – Level 2

UK Shared Services
03.2012 - 09.2015

Performance and Reporting Analyst

Cadent Gas
01.2012 - 07.2023

NVQ Preparing to Teach in the Lifelong Learning Sector (PTTLS) - undefined

Beauty Therapy - undefined

English Language GCSE - undefined

English Literature GCSE - undefined

Double Award Science GCSE - undefined

Maths GCSE - undefined

OCR Adult Numeracy -

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