Shelley Baxter

• Oversee, coordinate, and fulfil training requirements for 400+ staff
• Secured grant funding and efficiently allocated the resources received
• Coordinating medical appointments
• Expense management for training
• All facets of demolition administration
• Compilation of monthly profit and loss accounts for the metal scrap yard

Additional responsibilities alongside the Non-Ferrous Departmental Manager role.

• Environmental responsibilities for the entire site
• Health and safety responsibilities for the entire site

Additional responsibilities alongside Weighbridge Administrator role.

• Inventory control
• Served as cheque signatory to authorise financial transactions
  Acted as key holder to ensure access and security management
• Conduct monthly stock reconciliation and generate comprehensive reports
• Oversaw health and safety protocols for department
• Executed performance reviews

A front-line, client-facing position, reporting to Regional and Non-Ferrous Manager.

• Assisting customers and managing phone inquiries
• Facilitate daily self-billing purchases of materials, encompassing cash payments
• Cash management, procurement, logistics, and reconciliation on a daily basis
• Prepared detailed reports on daily weighbridge activities
• Processed weight tickets and related documentation with meticulous attention to detail, supporting accurate billing and record-keeping
• Developed and maintained effective communication channels with internal teams, enhancing coordination and efficiency across departments
• Liaised with customers and drivers, providing clear instructions for vehicle positioning on the weighbridge to ensure accurate weight measurements
• Coordinated with transport and delivery personnel to streamline vehicle processing, reducing wait times and enhancing operational efficiency
• Responded to customer enquiries and complaints with professionalism, offering solutions to address concerns and maintain positive relationships

Additional responsibilities alongside the Retail Supervisor role.

• Oversee comprehensive management of store operations
• Closely monitored team performance, identifying improvements and managing change
• Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues
• Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints
• Oversaw health and safety compliance, minimising risks and maintaining a safe shopping environment
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition
• Recruited motivated, personable staff to deliver outstanding customer care

Addional responsibilites alongside Weekend Sales Assistant role.

• Overseeing store operations in the absence of the permanent manager
• Inventory management (including intake, verification of deliveries)
• Store financial performance metrics
• Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty
• Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed
• Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records
• Monitored sales floor activity, offering assistance and expert advice to customers, thus improving shopping experience and customer satisfaction
• Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards
• Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards

• Assisted customers in selecting products, offering detailed advice to meet their needs
• Maintained organized, clean shelves through effective visual merchandising techniques
• Processed sales transactions accurately, managing cash and card payments efficiently
• Cultivated strong customer relationships by delivering friendly, attentive service
• Handled customer inquiries with prompt responses regarding products and services
• Achieved sales targets through proactive promotion and exceptional customer engagement