Sheldon Williams

• Adhered strictly to policies and procedures for continued company compliance.
• Conducted assessments to measure visual acuity, refractive error and freedom of vision.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Answered inbound calls and enquiries to provide top-level service.
• Performed frame repairs and adjustments for customer comfort.
• Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
• Prepared patients, rooms and equipment to support eye exam needs.
• Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
• Complied to quality standards and regulations guiding ocular healthcare.
• Safeguarded sensitive data with strict adherence to privacy protocols.
• Advised customers on spectacle and sunglass choices based on prescription, style and budget.
• Cleaned and organised reception area to maintain welcoming environment.
• Offered detailed advice on product and service benefits.
• Managed patient files and database updates for timely data tracking.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Created calm and welcoming atmosphere to relive patient anxiety during eye examinations.
• Processed customer payments and provided receipts for services and purchases.
• Educated customers on lens and frame requirements to assist in decision-making.
• Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Tested visual function using specialised instruments to detect slight symptoms.
• Assessed eye movements, visual fields and function of visual pathways to identify issues.
• Delivered services to customer locations within target timeframes.
• Analysed data and information to identify issues and create tailored solutions.
• Reviewed customer history to recommend appropriate products and services.
• Handled high volume calls to address customer inquiries and concerns.
• Served customers to drive sales and deliver top-quality experiences.
• Displayed energy and enthusiasm in fast-paced environment.
• Consistently arrived at work on time and ready to start immediately.
• Supported team by demonstrating respect and willingness to help.

• Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
• Communicated with patrons to promote friendly rapport and address grievances.
• Set kitchen standards governing cooking procedures, garnishes and food presentation.
• Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
• Reduced customer complaints by enforcing strict quality control procedures.
• Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
• Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
• Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
• Communicated with servers and FOH staff to maintain efficient workflow and address special requests.
• Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
• Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
• Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.

While volunteering at one of the biggest shisha lounges in Guildford, I had the personal opportunity to learn from the owner himself, I learned about shisha, the different kinds, flavours etc. how to properly prepare, and serve a shisha as well as clean the hookah and pipes and store it. I worked with the tills and cash handling as i greeted and served customers while delivering excellent customer experience. It was a great chance to get myself back into the work routine.

• Thrived in fast-paced environment with energy and enthusiasm.
• Built and maintained courteous and effective working relationships.
• Customised customer experiences to build brand loyalty.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Built rapport with customers through courteous and professional communications.
• Stocked and rotated inventory regularly.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Suggested actionable improvements to enhance customer experiences and drive revenue.

Since my daughter was born i was her sole carer and i was a single dad, i decided to solely focus on giving my daughter my full dedication time and care to raising her in her early years. I didn't have childcare options, so my duties essentially was making sure that she had all the attention and care she needed as a new born child, during the time of me being at home providing care love and attention to my daughter i have learnt a tremendous amount of skills from engaging children with interactive games, multitasking such as making food or tidying the house while also interacting with my daughter at the same time, to activities that require persistence and dedication such as teaching colour words also showing the same colours that corresponds with the word or teaching how to speak and how to pronounce words correct.

• Engaged children with games, quizzes and puzzles.
• Cleaned house, including laundry, sweeping and mopping.
• Established and maintained relaxing night time schedule to encourage good sleeping habits.
• Undertook appropriate educational activities with children to nurture children's interests.
• Created safe environment for children by removing hazards and enforcing appropriate boundaries.
• Scheduled and accompanied children to doctor, dentist and haircut appointments.
• Met child's hygienic needs by changing nappies, helping with hand washing and potty training.
• Prepared children for school by getting uniforms ready and packing lunch boxes.
• Modelled appropriate social behaviours to encourage children's social and emotional development.

during the time i started to get back into work i used to volunteer for a company called Evolve Housing with this company we give our support to young adults by helping them as much as we can. i loved the work i was doing so i decided to apply for the job. we provided housing for the homeless and helped them get back into normality, we provided workshops for numerous amounts of subjects such as building and updating your CV, paying bills and budgeting your money, lifeskills, music workshops with all equipment to be able to record your own song, even art workshops for people who love painting and taking photos. we had a communal room where we would do the workshops so anybody could feel comfortable to come and join, mainly we tried to bring the best out of everyone made everyone feel comfortable for who they are and support as much as we could.

• Maintained excellent client relationships by offering both practical and emotional support to the vulnerable throughout care.
• Listened and communicated with continued care and attention to build trusting relationships with service users.
• Provided advice, assistance and support on a 1:1 basis, enabling young people to address past and present difficulties.
• Delivered a caring, supportive and nurturing environments, which young people felt secure and free from harm.
• Improved the lives of children and young adults through ongoing educational and emotional development.
• Worked collaboratively with other support staff to provide effective continuity of care.
• Provided clients with exciting and mentally stimulating activities to increase well being and positivity.
• Communicated with clients to better understand goals and develop strategies to achieve them.
• Planned, coordinated and implemented exciting activities for care home patients such as gym workshops, interactive and communal game workshops also cooking workshops..

as a kidspace employee we used to serve parents and their kids upon their arrival,where we would make sure they felt the comfortable and the friendly enviroment, at the door we handled party bookings and normal booking slots dealing with this we worked on the tills and handled cash and card payments, also engaging with parents and their kids building a rapport so that i could guide customers into being reoccurring customers, after they got their wristbands to go in either myself or another member of staff would guide them up to the main entrance where all the fun starts, upon arrival of the main entrance just to the right there is a very large seating area with tables and chairs for familys to sit down and relax there is also a cafee and restaurant which is to table service once your order has been made and paid for serving a number of variety options from a cold or hot drink, snacks, cakes to hot food such as chicken burger and chips, fish and chips and much more, i also had the previlige of delivering the food from the kitchen to the tables allocated delivering not only food but a wonderful customer experience along with food and refreshments which has been order, now beyond all of this i was also a party host assistant so when kids had private partys i would have and take joy in hosting these partys for children i would greet all of the parents and their children individually and also as a group either myself or another member of my team would escort these familys to the private party rooms as allocated where which the parents and children could get comfortable and ready for the fun times ahead, at kidspace we ran and had many activities for children all ages, if you wanted to take your few months old baby and have some fun there was also a baby space, theres a massive indoor playing/climbing facility with tunnel slides and bumpy slides for the kids we also have rock climbing for those who want to push it to the limit and just climb of course with the correct safety gear and procedures, for the those who want to go fast theres a go kart track for the kids, computer/homework room for those who want to come and learn or those who need the time to do extra work, we also run lazer tag partys after close if prebooked, during my time at kidspace it was amazing i learnt so many skills and atributes and interacted with many different types of familys parents and children, i also assisited in running and supervising these all of these fun activitys and took the effort in making sure everyone was happy and got the best customer experience for coming to spend the day at our kidpsace.

• Seated guests quickly and coordinated timely service to minimise table wait times.
• Coordinated team members to take, serve and clear orders accurately and promptly.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Greeted new customers, answered initial questions and took drink orders.
• Maintained safe hygiene and food handling standards for full compliance.
• Hand-washed dishes and glassware.
• Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
• Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
• Answered phones politely and promptly while accurately recording and confirming reservations.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Greeted new customers and offered immediate seating assistance.
• Removed discarded trash and used dishes from customer tables.
• Documented customer orders, calculated bills and processed payments.
• Inspected tables before guest arrival, maintaining establishment high-quality standards.
• Specialised in children's party entertainment, including songs, dances and games.
• Picked up additional tasks to aid team success.

while working at sainsburys on the night shift i learnt how unload/load palets with the correct training, i would usually load the palets on the carts transport them from the warehouse to the shop floor to the allocated isles where we would then unpack them from the palets onto the shelves, we would make sure nothing is broken, spilled or damaged and that everything is in the correct place looking nice and presentable for public.

• Moved heavy items around the store using trolleys, dollies and forklifts after closing.
• Helped delivery drivers unload stock into storage areas.
• Liaised with managers before shifts to determine daily tasks and priorities.
• Proactively replenished store shelves and displays and conducted routine stock counts.
• Upheld brand image by maintaining neat appearance and professional demeanour.

during my time working at t.k max i greeted customers upon arrival made sure hey had a warm and friendly welcoming, worked on the tills serving clients taking cash and card payments, building a rapport with the customers insuring them to come back again and greeting them a nice day ahead, i restocked the shelves and the clothing racks made sure everything was in line looking professionally presentable for those whom are shopping, i worked on the fitting rooms made sure they was also tidy and presentable for whoever needed access to them. i helped with opening and closing the store and always made sure after close the store was left in a high standard presentable manor for the next working day ahead.

• Processed cash and card payments, helping to minimise customer waiting times during busy shopping periods.
• Communicated effectively to determine customer needs, recommending and upselling services.
• Assisted customers, employees and managers with questions regarding stock, inventory and supplies.
• Assisted in store opening and closing procedures, including cash counting, cleaning and visual merchandising.
• Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Helped customers locate items they needed.
• Liaised with managers before shifts to determine daily tasks and priorities.
• Welcomed customers in warm and friendly to ensure positive first impression.
• Proactively replenished store shelves and displays and conducted routine stock counts.
• Upheld brand image by maintaining neat appearance and professional demeanour.

during my time doing work experience at CeX i would serve customers on the tills taking cash and card payments, interact with customers about the new and latest gadgets we had in store or coming into store at the same time building a professional rapport with customers, assist customers in finding what they were looking for games, phones, consoles and much more, i would restock the shelves with games, movies, phones consoles and more and always make sure the store was up to high professional standards, i would also assist in closing the store making sure everything was neat and tidy for the next working day ahead.

• Assisted customers with testing and selecting products suited to individual tastes, styles or needs.
• Communicated effectively to determine customer needs, recommending and upselling services.
• Assisted customers, employees and managers with questions regarding stock, inventory and supplies.
• Helped customers locate items they needed.
• Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
• Displayed items in line with visual merchandising best practices, maximising sales.
• Informed customers on wide selection of products and services.
• Located and retrieved alternative items, colours and sizes to achieve long-term satisfaction.
• Processed cash and card payments, helping to minimise customer waiting times during busy shopping periods.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Liaised with managers before shifts to determine daily tasks and priorities.
• Welcomed customers in warm and friendly to ensure positive first impression.
• Upheld brand image by maintaining neat appearance and professional demeanour.