Summary
Overview
Work history
Education
Skills
my goals
Timeline
Generic

Shelby Emma Marie Ward

Stanley ,Durham

Summary

Highly responsible and reliable professional with expertise in risk management, infection prevention, and medication management. Demonstrates strong decision-making skills and resilience under pressure. Proficient in understanding physical disabilities, personal hygiene support, allergen awareness, and cleaning requirements. Committed to maintaining high standards of care and safety.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. I am also extremely eager to learn new skills in different aspects and walks of life. When I was younger i cared for a family member during the 6 weeks holiday and i loved doing it, which has made my self an understanding and caring person. I believe as a result of me doing this it made me keen to care for older people and help them in any way that i can.

Overview

3
3
years of professional experience
2038
2038
years of post-secondary education

Work history

Restaurant waiter

Sambucas
Chester-le-Street, Durham
03.2020 - 08.2020
  • Great communication skills within my team i worked with, as well as the customers to ensure they had the best experience.
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Practiced healthy and safety measures to comply with regulations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

citizens advise

Durham office
Durham, Durham
01.2018 - 07.2019
  • Volunteered to work here.
  • I was trained around the following topics: Domestic violence, Finance and debt.
  • I had great knowledge and advice to give to clients.
  • I communicated well with the team training me.
  • I was a great listener which helped me excel in my work.
  • I was up to date with recent laws at the time i was training which also helped me excel in work.

Education

GCSEs - preparation for working life

Talbot house school
Durham
04.2001 - 06.2018

level 2 extended diploma - Health and social care

New College Durham
Durham

GCSEs - arts and craft

Talbot house school
Durham

GCSEs - english

Talbot house school
Durham

GCSEs - maths

Talbot house school
Durham

Skills

  • Risk Management
  • Infection prevention
  • Decision making
  • Medication management
  • Understanding of physical disabilities
  • Personal hygiene support
  • Allergen awareness
  • Resilience under pressure
  • Cleaning requirements
  • Highly responsible and reliable

my goals

I really enjoyed volunteering at Durham citizen advice and it taught me how to be mature and helped me understand certain aspects i need in life to succeed and help others while doing my job. Caring for my family member during the six weeks holiday when i was younger made me feel really good about myself knowing i was helping someone else that needed help. 

Timeline

Restaurant waiter

Sambucas
03.2020 - 08.2020

citizens advise

Durham office
01.2018 - 07.2019

GCSEs - preparation for working life

Talbot house school
04.2001 - 06.2018

level 2 extended diploma - Health and social care

New College Durham

GCSEs - arts and craft

Talbot house school

GCSEs - english

Talbot house school

GCSEs - maths

Talbot house school
Shelby Emma Marie Ward