SHELBY SHARROCK
Ickham,Canterbury
Summary
I am a proactive problem-solver with skill for identifying and resolving technical issues, coupled with strong communication and analytical skills. Proficient in managing and maintaining IT infrastructure, demonstrated through successful collaboration and project management in previous roles. Eager to leverage technical expertise to drive operational excellence and innovation in this IT Specialist role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
IT Infrastructure Engineer
Communicate Technology
Sandwich, Kent
09.2024 - Current
- Assisted in the design and implementation of new server architecture for improved performance.
- Boosted network efficiency by implementing innovative IT infrastructure solutions.
- Analysed system logs and identified potential issues with computer systems.
- Implemented new technology platforms, enhancing overall productivity levels.
- Led initiative on cloud migration project to improve storage capacity and access speed.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Installed antivirus programs on all company computers for heightened security against cyber threats.
- Improved data security with rigorous testing and upgrades.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Streamlined technical support process, improving response time significantly.
- Installed new hardware components for better computing power and efficiency.
- Established and troubleshot network and data communications systems.
- Provided remote desktop support to 1,000+ users, efficiently resolving issues to minimise downtime.
- Answered user questions about hardware and software operation to help resolve problems.
- Used Freshdesk to track support tickets and document actions.
- Maintained and performed hardware repairs on Windows, Mac and Linux computers and devices.
- Trained staff on new IT systems for improved productivity.
- Researched cost of replacing or updating computer items and reported amounts.
- Supported development of remote working hardware and software combined solutions.
- Conducted regular audits of systems, maintaining high standard of compliance.
- Developed bespoke software solutions tailored to specific business needs saving costs and improving functionality.
IT Service Desk Analyst
Moore And Smalley
Preston, Lancashire
09.2022 - 08.2024
- Removed computer viruses and malware from affected computers, collaborating with security team to analyse security-related incidents.
- Reduced risk of cyber attacks with proactive threat hunting.
- Analysed network traffic for detection of suspicious activity.
- Partnered with security professionals to identify and address problems through incident validation and action synchronization.
- Deployed VPN for personnel use and protection.
- Training included: Cyber security, firewalls, servers, remote desktops, SQL Servers, Azure, Office 365 and accountancy software (CCH,Pro audit,audit automation).
Owner
Lucky Pups Pet Fertility
Preston, Lancashire
12.2019 - 07.2024
- I provided fertility services for dog breeders all over the country
- This includes ultrasounds, cytology, semen analysis, semen count, microchipping, puppy delivery, puppy whelping and many more.
- Ensured dogs' optimal health for successful breeding through regular vet checks.
- Managed challenging behaviours in dogs using positive reinforcement techniques to ensure well-adjusted pets.
- Conducted thorough research on various breeds to improve knowledge and expertise in canine genetics.
- Ensured adherence to all legal requirements pertaining dog breeding business maintaining impeccable record keeping.
- Enhanced customer satisfaction with efficient communication regarding dog's health status, temperament and breed specifics.
IT Service Desk Fulfilment Analyst
Virgin Media O2
Warrington, Greater Manchester
02.2022 - 09.2022
- Improved system performance with regular maintenance and updates.
- Oriented users to operate new software and computer equipment.
- Arranged computers, routers and printer to achieve proper workstation.
- Streamlined IT processes for increased efficiency.
- Maintained internet and intranet websites to maximise reliability and usability.
- Ensured data security through the implementation of robust backup procedures.
- Offered technical advice to programmers and developers to help optimise designs.
- Troubleshot various incidents related to hardware, networks and software faults.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Implemented infrastructure connectivity solutions, optimising phone systems and data networking.
- Delivered reliable, high quality technical support to average of 1000+ users daily.
IT Service Desk
NHS
Preston, Lancashire
11.2021 - 01.2022
- I helped on the support desk by having access to the NHS database so I could resolve tickets & I helped over the phone with many different issues.
- Partnered with users to understand and define system requirements.
- Facilitated better business decisions by delivering comprehensive reports on data trends and patterns.
- Collaborated cross-functionally to understand departmental needs and tailor-make solutions accordingly.
- Conducted research into technology requirements of NHS systems and potential technological integrations to improve performance.
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Navigated multiple application-specific interfaces to carry out analysis.
- Analysed vast amounts of raw data, providing key insights for strategic planning.
- Developed complex data models by using SQL and Excel.
- Spearheaded efforts to migrate critical databases, minimising downtime during transition period.
Administration
Elis
Chorley, Lancashire
09.2021 - 10.2021
- I answered phone calls to clients, inputting their orders on a system and answered emails successfully filling the roll.
- Created digital file classification system for company-wide use.
- Increased efficiency of document retrieval with a well-organised filing system.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Processed expense reports, resulting in accurate financial records maintained consistently.
Aviation Security Officer
Manchester Airport Group
Manchester, Greater Manchester
11.2017 - 03.2019
- Maintained professional conduct and systematic methodology in face of difficult situations and challenging customers.
- Eliminated unauthorised access through effective employee and visitor screening.
- Screened passengers and belongings to clear for boarding.
- Maintained records of daily incidents accurately, aiding comprehensive review of airport security measures.
- Contributed towards creating a secure environment at the airport through vigilant monitoring of CCTV feeds.
- Documented incidents to maintain security logs.
- Inspected access points for signs of tampering and secured against misuse.
- Conducted random screenings on passengers and crew members, maintaining high level of vigilance at all times.
- Coordinated efficiently with law enforcement agencies for collaborative threat management.
- Conducted rigorous checks on passenger baggage, ensuring enhanced flight safety.
- Trained new staff members for seamless onboarding into the team.
- Exercised concentration and initiative to identify and locate potentially life-threatening devices.
- Controlled and monitored access points to identify and report suspicious individuals and activities.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to screen cargo.
Education
IT & Computing Level 3 - IT & Computing
Runshaw
Leyland, Lancashire 09.2014 - 05.2016
GCSE's -
Bishop Rawstorne
Croston, Lancashire 09.2008 - 06.2013
Skills
- COMPTIA
- Azure Fundamentals
- Cisco
- Cyber Essentials
- Sharepoint
- Office 365
- Network infrastructure understanding
- Enterprise architecture frameworks
- Coding proficiency
- Data interpretation
- Cybersecurity fundamentals
- Web development
- Mobile Engineering
- Network configuration
- Windows desktop deployment
- PowerShell proficiency
- Network development and administration
- Data processing
- Client-Server technology knowledge
- Remote Desktop Applications
- Switch, Server, Tale Co, Firewall implementation
- Cybersecurity principles
- Knowledgeable in Mac systems
- System diagnostics
- IT system migrations#
- Application installations
- Networking
- Operating systems expertise
- Security protocols implementation
- IT infrastructure development
- DHCP
- Technical leadership
- Domain controller configuration
- IT system upgrade project management
- macOS
- Software development
Affiliations
- Badmindton
- Gym
- Cooking
- Learning more sectors of IT and information
- Listening to podcasts
- Dog breeding
- Dog Fertility
Timeline
IT Infrastructure Engineer
Communicate Technology
09.2024 - Current
IT Service Desk Analyst
Moore And Smalley
09.2022 - 08.2024
IT Service Desk Fulfilment Analyst
Virgin Media O2
02.2022 - 09.2022
IT Service Desk
NHS
11.2021 - 01.2022
Administration
Elis
09.2021 - 10.2021
Owner
Lucky Pups Pet Fertility
12.2019 - 07.2024
Aviation Security Officer
Manchester Airport Group
11.2017 - 03.2019
IT & Computing Level 3 - IT & Computing
Runshaw
09.2014 - 05.2016
GCSE's -
Bishop Rawstorne
09.2008 - 06.2013
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