SHEILA KEBIRUNGI
P.O. Box 1371 Kampala
Summary
Dynamic Operations Manager with a proven track record at JHO Solutions, excelling in process optimization and strategic decision-making. Enhanced operational efficiency, achieving significant cost reductions while fostering strong team leadership. Skilled in financial reporting and accounts management, driving successful project execution and elevating customer engagement through effective communication.
Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in a stipulated role function
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager,
JHO Solutions,
11.2022 - 05.2023
- Assisted in daily operations by coordinating schedules and resources.
- Supported team members in achieving operational goals through effective communication.
- Learned and applied safety protocols to maintain a secure work environment.
- Engaged with vendors to streamline supply chain processes and inventory management.
- Assess existing operational processes and identify areas for improvement.
- Develop and implement strategies to optimise resource allocation and workflow efficiency.
- Monitor operational performance metrics and provide actionable insights for improvement.
- Coordinate cross-functional teams to ensure smooth execution of projects and initiatives.
- Prepare comprehensive reports and presentations for stakeholders on operational performance.
- Ensure compliance with company policies, regulatory requirements, and industry standards.
- Provide expert guidance on operational planning, risk management, and cost optimisation.
- Support leadership in decision-making through analysis, benchmarking, and process evaluation.
- Participated in training sessions to enhance understanding of operational systems and tools.
- Documented procedures to ensure consistency in task execution across the team.
- Contributed to team meetings, sharing ideas for improving workflow efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Accounts Assistant
Grand Victoria Ltd
05.2020 - 10.2022
- Assisted in processing invoices and managing accounts payable functions.
- Supported reconciliation of monthly statements, ensuring accuracy and timeliness.
- Collaborated with team to maintain organized financial records and documentation.
- Executed daily data entry tasks into accounting software for efficient tracking.
- Prepared reports detailing account activity for management review.
- Adapted quickly to new financial systems and software updates for improved efficiency.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates averagely 40 clients per week
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information from 39% to near Nil
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships rated the top preferred amongest my peers
- Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Inspected account books and recorded transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained financial records using accounting software, enhancing data retrieval efficiency.
Education
BBA - Accounting
Mbarara University of Science & Tech
Mbarara, UgandaValley College S.S Bushenyi,
Bushenyi , UgandaSkills
- Strategic issue analysis and Effective team leadership
- Process optimization expertise
- Customer engagement
- Strategic decision-making
- Employee relations management and Workforce engagement
- Financial Reporting
- Reconciliation and suspense account Management
- Negotiation skills
- Workforce development and training
- Operational management and Implementation of policies
- Project execution and Problem-solving
Accomplishments
- Earned the “Best Operation Manager” Award in 2023 for Organization Process Improvement and adoption
- Reduced operational expenses by 48% by streamlining operations.
Certification
- Operational work Safety Training - [2022]
- Process Engineering and workflow Training - [2022]
- Risk and Internal Control Training - [2022]
- People Management Training - [2023]
Languages
English
Native or Bilingual
Luganda
Limited Working
Lukiga
Professional Working
Kiswahilli
Limited Working
Timeline
Operations Manager,
JHO Solutions,
11.2022 - 05.2023
Accounts Assistant
Grand Victoria Ltd
05.2020 - 10.2022
BBA - Accounting
Mbarara University of Science & Tech
Valley College S.S Bushenyi,
Hobbies
Reading books
Travelling
Swimming
Making Friends.
Execution of tasks in time
Referees
Antony Enyaru
Manager – Client Solutions & Implementations
Stanbic Bank Uganda
Tel: +256 775 679466
Email: enyarua@stanbic.com