Sheila Dodds

• Reviewed and analyzed monthly budget variance and trends.
• Worked with cost centers to identify opportunities for efficiencies.
• Worked with more than 40 managers to create annual budget and track actual expenses against projected expenses.
• Identified opportunities to realign cost centers to budget.
• Increased flow of financial information throughout company by improving communication strategies.
• Created and distributed reports on internal finances, and budgets.
• Provided Budget Holders with the relevant financial reports to enable them to manage their budgets and follow general financial reporting procedures.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Drove operational improvements which resulted in savings.
• Successfully maintained a clean, valid driver's license.

• Set up all Financial and Administrative Procedures within the Leisure Centre in compliance with the Council’s Financial Policies.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Resolved all Financial discrepancie.
• Prepared variety of different written communications, reports and documents.
• Administered the Leisure Centre’s annual Activity Program including all Special (one-off) Events.
• Resolved conflicts and negotiated mutually beneficial agreements between Staff and Customers/Staff
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism. Resolved concerns quickly. Escalating major issues if requir
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Trained employees in essential job functions.
• Formulated procedures to use in event of accidents, fires or other emergencies.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
• Set up and administered the training program to ensure all staff comply with industry standards and government regulations.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Set up and administered training programs to ensure all staff comply with industry standards and government regulations.

Same as Assistant Manager Leisure Centre

• Balanced and submitted financial reports for review and approval.
• Received, reviewed and verified validity and completeness of appropriation, accounting and financial data.
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
• Prepared for CIPFA Accounting exams.