SHEILA DIANA ANGELES FAYLUGA
South East Woolwich,London
Summary
Motivated and reliable individual with a strong interest in business, customer service, and retail operations. Experienced in fast-paced environments with strong communication, teamwork, problem-solving skills. Eager to study a foundation course in business to build knowledge in marketing, finance, and management.
Experienced in customer service and communication, providing friendly assistance to customers in selecting food and beverages while addressing dietary needs. Proficient in cash handling and till operations, ensuring accurate processing of payments and adherence to company procedures. Demonstrated effective time management by preparing food and drinks efficiently in a fast-paced environment, maintaining quality standards. Collaborated with team members to uphold cleanliness and organization within the workplace, contributing to a safe and welcoming atmosphere.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Unemployed
London
04.2026 - Current
- I wish to focus on my studies full time as I have applied a four year degree program.
General Assistant
The Genuine Dining Co. Limited
London
02.2026 - 03.2026
- Displayed and prepared food for customers
- Took customers order using the till system
- Assisted with food service and customer support
- Cleared tables and maintained cleanliness standards
- Restocked supplies and assisted with daily operations
Cashier / Kitchen Assistant
Nando's Chicken Land Ltd
London
12.2025 - 12.2025
- Assisted customers and handled cashier responsibility
- Served food and coordinated customer orders
- Helped with food preparation and cooking
- Maintained a clean and organised work environment
Cleaner
NHS
London
03.2022 - 11.2025
- Dusting
- Using vacuum cleaners or carpet cleaners
- Cleaning hard floors with mops or electric floor cleaners
- Using vacuum cleaners or carpet cleaners
- Cleaning the toilet and bathroom areas
- Attend meetings with domestic manager
- Follow tasks in timely manner
- Lialise with other team members to help and provide support where required
Food service Assistant
Wok to Walk Leicester Limited
London
01.2022 - 02.2022
- Prepared and packed customer food orders accurately and efficiently in fast-paced environment.
- Maintained stock levels by restocking food supplies and monitoring inventory availability.
- Operated cash registers, processed payments, and handled customer transactions with sanctuary.
- Delivered excellent customer service while serving food and assisting customers at the counter.
- Ensured high standards of cleanliness, food safety, work place hygiene in accordance with company procedures
Front of House Team Member
Nando's
London
01.2018
- Delivered friendly and efficient customer service in a busy restaurant.
- Helped customers with menu choices and ensured a positive dining experience.
- Set up and organised dining areas to maintain a clean and welcoming environment.
- Operated the till (POS system) and handled cash and card payments accurately.
- Worked closely with kitchen and from-of-house staff to ensure smooth service.
Crew Member / Service
Ed's Diner
01.2017
- Customer Service & Communication
- Provide friendly customer service and helped customers choose food and drinks.
- Answered customer questions and assisted with dietary requirements.
- Cash Handling & Till Operations
- Operated the till and processes customer payments accurately.
- Handled cash responsibly and followed company procedures.
- Time Management
- Prepared food and drinks efficiently in a busy environment.
- Worked quickly while maintaining accuracy and quality.
- Teamwork
- Worked well with team members during busy periods.
- Helped keep the workplace clean, organized, and safe.
Private Domestic Cleaner (Part time)
Private Residence
London
01.2017
- Cleaned and maintained a large private residence to a high standard.
- Vacuumed carpets and floors throughout the property.
- Mopped and sanitized floors.
- Cleaned bathrooms, bedrooms, and living areas.
- Sorted, folded, and organized clothing and household items.
Full time Barista
Starbucks
London
01.2017
- Customer Service & Communication
- Provided excellent customer service in a busy London Branch
- Communicated clearly with a wide range of customers and managed their expectations.
- Cash Handling & Operations
- Opened and closed the store and secured the premises.
- Operated the till (POS system) and balanced Daily Cash and card payments.
- Time management
- Worked efficiently during busy periods while staying calm under pressure.
- Prepared drinks and fulfilled orders quickly and accurately.
- Health & Safety
- Followed healthy, safety, and hygiene rules at all times.
- Checked stock levels and helped ensure smooth daily operations.
Office Clear (Ad-Hoc/Casual Work)
The Studio
Mayfair, London
01.2017
- Worked independently to clean and maintain office and residential spaces.
- Managed cleaning tasks and time effectively without supervision.
- Organized and tidied work areas, handling equipment and personal items carefully.
- Worked with other ma to complete deep-cleaning jobs within tight deadlines.
- Followed health, safety, and hygiene standards, especially in kitchens, bathrooms, and work stations.
Hospital Catering/ Ward Assistant
Hammersmith Hospital
London
01.2017
- Provided patient-focused support across wards including maternity, elderly cared and surgical units.
- Ensured patients received correct meals based on dietary and medical requirements.
- Ensured patients received correct meals based on dietary and medical requirements.
- Worked closely with ward staff to record and deliver accurate meal orders.
- Followed strict hygiene, infection controls and health & safety procedures.
- Managed time effectively in a busy hospital environment while supporting multiple wards.
Education
Hagerstown Secondary
South Thames College
Skills
- Food preparation
- Cash handling
- POS operation
- Food safety
- Stock control
Languages
Languages known: (English, Filipino)
Languages
English
Advanced
C1
English
Beginner
A1
Timeline
Unemployed
04.2026 - Current
General Assistant
The Genuine Dining Co. Limited
02.2026 - 03.2026
Cashier / Kitchen Assistant
Nando's Chicken Land Ltd
12.2025 - 12.2025
Cleaner
NHS
03.2022 - 11.2025
Food service Assistant
Wok to Walk Leicester Limited
01.2022 - 02.2022
Front of House Team Member
Nando's
01.2018
Crew Member / Service
Ed's Diner
01.2017
Private Domestic Cleaner (Part time)
Private Residence
01.2017
Full time Barista
Starbucks
01.2017
Office Clear (Ad-Hoc/Casual Work)
The Studio
01.2017
Hospital Catering/ Ward Assistant
Hammersmith Hospital
01.2017
Hagerstown Secondary
South Thames College