SHEIKH TANVIR AHMED

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  <ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW<ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW

• Anusha KapoorAnusha Kapoor

  <ul> <li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li> <li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li> <li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li> <li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li> <li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li> <li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li> <li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li> <li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li> <li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li> <li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li> <li>Requirement gathering, documentation, communication, team building, quality control.</li> </ul> at Mahindra Last Mile Mobility Ltd.<ul> <li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li> <li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li> <li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li> <li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li> <li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li> <li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li> <li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li> <li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li> <li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li> <li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li> <li>Requirement gathering, documentation, communication, team building, quality control.</li> </ul> at Mahindra Last Mile Mobility Ltd.