SHEIKH MAMUNUR RAHMAN
Small Heath,United Kingdom
Summary
Results-oriented professional specializing in time management and proactive customer relationship management. Proven ability to enhance client retention through effective reporting and documentation practices. Strong leadership skills foster long-term client relationships, driving business success and achieving organizational objectives.
Overview
11
11
years of professional experience
Work history
Sales Team Manager - SME
United Finance PLC.
09.2023 - 08.2025
- Lead and motivate sales team to achieve sales goals.
- Frequent market visit with team for relationship building, customer retention and overdue collection.
- Ensure all operational procedures of the Company related to loan documentation, credit approval, disbursement and other services to the client.
- Ensure any other ad-hoc responsibilities given by the management.
Senior Relationship Officer
United Finance PLC.
06.2022 - 08.2023
- Frequent market visit for achieving sales target, relationship building, customer retention and collection purpose.
- Ensure and properly complete the documentation for loan approval and smooth disbursement purpose.
- Ensure any other ad-hoc responsibilities given by the management.
Customer Service Manager
United Finance PLC.
09.2022 - 06.2023
- Pursue a happy feelings to all customer and aiming to serve better everyday.
- Ensure all customer queries and service requests at the branch level are being handled as per protocol.
- Monitor and take steps so that all liability account & asset product related services at the branch level are being done as per committed time and also complied as per task guideline.
- Cross Selling of Asset and Liability products from branch.
Branch Operations Supervisor
United Finance PLC.
02.2020 - 08.2022
- Preserve Credit File, Master File, Security Documents and Cheques as per guideline in order to meet the requirements of Internal Compliance Department as well as External Regulatory Bodies.
- Daily lodgment of collection with accuracy in system.
- Ensure and comply all pending task given by CRM otherwise taking proper approval before disbursement any loan.
- Disbursement of Home Loan, Term Loan, Lease Facility and Loan against Deposit with zero level error.
- Post approval data entry and Customer Information Update in system.
- Key custodian of the Vault and keep records all types of branch office register.
Client Service Executive
United Finance PLC.
02.2016 - 01.2020
- Remind clients about their upcoming payment date or late payment interest either over phone or conducting physical visit.
- Ensuring service delivery as per the Service quality standard.
- Maximize the utilization of loan amount and minimize the overdue amount.
- Documents collection from client for loan enhancement and renewal process.
- Keeping the management updated about the existing and potential client by providing information collected from market.
Internship
Bangladesh Commerce Bank Ltd.
Daultapur, Khulna
10.2014 - 01.2015
- Help customer to open bank account.
- Deposit Voucher posting in Clients Account.
- Receiving electricity bill.
- Preparing pay order.
- Cheque book entry in register.
- Area of Expertise: General Banking, Relationship, Teller
Education
Master of Science - International Business
Birmingham Campus 09.2025 -
Executive Master of Business Administration (EMBA) - Finance
Khulna University
BangladeshBachelor of Business Administration (BBA) - Finance
Khulna University
BangladeshSkills
- Time management
- Initiative and proactivity
- Customer relationship management
- Reporting and documentation
- Motivational leadership
- Customer retention
References
- Syed Ehsansul Islam, ehsansulislam@syed.com, +44 7387 229377, Wilson James L.T.D (Heathrow International Airport)
- Indrojit Deb, ideb@ufplc.com, +8801716422834, United Finance PLC., Cluster Head.
Languages
English
Upper intermediate
Timeline
Master of Science - International Business
09.2025 -
Sales Team Manager - SME
United Finance PLC.
09.2023 - 08.2025
Customer Service Manager
United Finance PLC.
09.2022 - 06.2023
Senior Relationship Officer
United Finance PLC.
06.2022 - 08.2023
Branch Operations Supervisor
United Finance PLC.
02.2020 - 08.2022
Client Service Executive
United Finance PLC.
02.2016 - 01.2020
Internship
Bangladesh Commerce Bank Ltd.
10.2014 - 01.2015
Executive Master of Business Administration (EMBA) - Finance
Khulna University
Bachelor of Business Administration (BBA) - Finance
Khulna University
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