Shehzad Malik
London,united kingdom
Summary
Dedicated professional with expertise in front desk operations and concierge services. Proven track record in visitor management and emergency compliance, ensuring seamless experiences for residents and guests. Strong communication and organizational skills enhance service delivery and operational efficiency.I have full right to work in UK.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Residential Concierge
Future House
Egham
10.2025 - 01.2026
- Greeted residents, visitors, and contractors, maintaining a professional front-of-house environment.
- Managed visitor registration, access passes, and deliveries.
- Provided prompt assistance with resident enquiries and building services.
- Maintained accurate reception logs and daily records.
Residential Concierge
Cinnabar House
Virginia Water
03.2025 - 10.2025
- Delivered concierge services within a residential building.
- Assisted residents and guests while overseeing building access procedures.
- Coordinated contractor visits and managed deliveries.
- Maintained visitor records and supported reception operations.
Front Desk Assistant
Mercedes-Benz Showroom
Weybridge
10.2024 - 03.2025
- Managed front desk operations in a luxury showroom environment.
- Welcomed customers and directed visitors to appropriate departments.
- Assisted staff with customer enquiries and administrative tasks.
- Ensured a professional and welcoming customer experience.
Site Safety Assistant
MadiganGill
06.2024 - 10.2024
- Supported site safety operations and monitored compliance with safety procedures.
- Conducted routine safety checks and assisted with emergency protocols.
- Reported hazards and supported safe working conditions.
Event Support Staff at glastonbury festival
GES
06.2024 - 06.2024
- Assisted attendees during large public events by providing directions and guidance.
- Supported crowd management and resolved guest inquiries.
- Maintained professional and organised environments.
Education
Master of Laws (LLM) - International Law
University of Lincoln
Bachelor of Laws (LLB Hons) -
Bahria University
Skills
- Front desk and concierge services
- Resident and guest assistance
- Visitor and access management
- Contractor and delivery coordination
- Incident and complaint reporting
- Emergency and fire safety compliance
- Professional communication and customer service
- Record keeping and administrative support
- Teamwork and time management
- Microsoft Office proficiency
Certification
- SIA Door Supervisor Licence
- Fire Marshal Certification
- NVQ Level 2 Spectator Safety
- ACT Awareness / Counter Terrorism Training
- First Aid Certification
Languages
English
Proficient
C2
Hindi
Proficient
C2
urdu
Proficient
C2
Volunteer Experience
Volunteer Adviser Support, Citizens Advice Tower Hamlets, Assisted members of the public with housing, benefits, and advisory enquiries., Maintained accurate case notes and documentation., Communicated effectively on sensitive matters.
Timeline
Residential Concierge
Future House
10.2025 - 01.2026
Residential Concierge
Cinnabar House
03.2025 - 10.2025
Front Desk Assistant
Mercedes-Benz Showroom
10.2024 - 03.2025
Event Support Staff at glastonbury festival
GES
06.2024 - 06.2024
Site Safety Assistant
MadiganGill
06.2024 - 10.2024
Master of Laws (LLM) - International Law
University of Lincoln
Bachelor of Laws (LLB Hons) -
Bahria University