Shehbaz Abbasi
London,Greater London
Summary
People-oriented professional with experience in customer service and employment support. Committed to assisting diverse clients in overcoming barriers to employment. Skilled in providing tailored guidance, conducting interviews, and delivering workshops. Geographically flexible and eager to learn new processes.
Overview
9
9
years of professional experience
Work History
Executive Officer / Deputy Team Leader
Department For Work & Pensions
London, Redbridge
04.2025 - Current
- Provided tailored guidance to assist claimants in progressing towards job opportunities.
- Built strong relationships with local employers, training providers, and partner organisations to identify suitable opportunities for claimants.
- Delivered face-to-face and digital support, including coaching on CV writing, job search techniques, and interview preparation.
- Resolved work barriers by connecting claimants with relevant support services.
- Upheld DWP policies by ensuring compliance with safeguarding and data protection protocols.
- Partnered with team members and leadership to enhance service delivery.
- Led operational delivery across a team of 14 colleagues, ensuring achievement of performance targets, quality standards and organisational priorities.
- Influenced, motivated and developed team members through coaching and performance leadership, resulting in improved productivity, engagement and customer outcomes.
- Utilised management information and performance data to make evidence-based decisions, drive improvement activity and manage operational risks.
- Managed competing priorities within a high-volume, customer-facing environment, ensuring resources were effectively allocated to deliver business objectives.
- Established a strong performance culture through robust objective setting, quality assurance and accountability frameworks.
Employment Advisor
Shaw Trust
London
05.2024 - 04.2025
- Enabled ongoing employment opportunities for clients facing health challenges and disabilities.
- Conducted one-on-one assessments of skills, experience, interests, and employment challenges for job seekers.
- Trained candidates in advanced techniques for interview preparation.
- Investigated and matched client qualifications with appropriate vacancies.
- Streamlined client registration process across multiple job boards.
- Advised clients on job search strategies and application techniques, increasing likelihood of securing employment.
- Established collaborations with local employers to pinpoint suitable job opportunities for clients, enhancing placement rates.
- Facilitated workshops on essential job search skills, empowering clients to enhance employability.
- Managed caseload of 30 active clients, delivering tailored support.
- Generated over £100,000 in profit through successful client placements.
Employment Advisor
Maximus UK
06.2022 - 05.2024
- Supported universal credit recipients in re-entering the workforce through the Restart Scheme.
- Surpassed Key Performance Indicators by achieving approximately 98% through the implementation of best practices.
- Provided expertise in CV preparation, interview strategies, and digital job application processes.
- Conducted sessions for groups of ten to uncover opportunities in hidden job market.
- Researched local employment opportunities to assist customers in securing employment.
- Tracked changes in regional employment patterns and prospects.
- Prevented Stage II and Stage III fines (£250k-£500k) by managing onboarding of 400+ clients per month.
- Delivered exceptional job start results in Newham branch, leading with 8 during November-December 2022.
- Placed 50+ people into work over 12 months, resulting in £210k+ in profit.
Customer Service Advisor
TK Maxx
05.2021 - 06.2022
- Enabled customers to access products at up to 60% below retail prices.
- Adapted to dynamic shop floor operations and resolved over 1,000 back-office inquiries.
- Tactfully and diplomatically resolved concerns and complaints.
- Processed refunds and complaints.
Security Guard
SmartSec Facilities Ltd
01.2019 - 05.2021
- Providing Security at Major UK events such as Football matches, festivals and co-operate events.
- Screened, resolved, and redirected incoming enquiries in alignment with strict service expectations.
- Played key role optimizing staff and passenger safety.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
Customer Service Advisor
Transport Investigations Limited
10.2018 - 01.2021
- Contracted by Transport For London to provide customer service across the network during closures.
- Screened, resolved, and redirected incoming enquiries in alignment with strict service expectations.
- Played key role optimizing staff and passenger safety.
Sales Associate
TK Maxx
10.2017 - 02.2018
- Cultivated and maintained strong customer relationships to drive business development.
- Identified and implemented improvements to internal efficiency and the customer experience.
- Drove sales via contributions to visual merchandising and product promotion.
- Demonstrated a positive response to pressure in fast-paced environments.
Education
Bachelor`s degree - Law
City University of London
01.2020
A Level - Law, Business studies, Citizenship Studies
Sir George Monoux College
01.2018
GCSE - Maths, English, Biology, Chemistry, Physics, Islamic Studies, Pakistan Studies
Roots international Schools
Islamabad, Pakistan01.2015
Skills
- Client engagement
- Job market analysis
- CV preparation
- Interview coaching
- Employability workshops
- Data protection compliance
- Case management
- Customer service
- Written and verbal communication
- Adaptive leadership
- Compliance management
- Business management
- Diary management
- Operational leadership
- Client Assessment
- workshop Facilitiation
Languages
English
Hindi
Urdu
Websites, Portfolios and Profiles
www.linkedin.com/in/shehbaz-abbasi-aaba19160
References
Available Upon Request
Timeline
Executive Officer / Deputy Team Leader
Department For Work & Pensions
04.2025 - Current
Employment Advisor
Shaw Trust
05.2024 - 04.2025
Employment Advisor
Maximus UK
06.2022 - 05.2024
Customer Service Advisor
TK Maxx
05.2021 - 06.2022
Security Guard
SmartSec Facilities Ltd
01.2019 - 05.2021
Customer Service Advisor
Transport Investigations Limited
10.2018 - 01.2021
Sales Associate
TK Maxx
10.2017 - 02.2018
Bachelor`s degree - Law
City University of London
A Level - Law, Business studies, Citizenship Studies
Sir George Monoux College
GCSE - Maths, English, Biology, Chemistry, Physics, Islamic Studies, Pakistan Studies
Roots international Schools