Sheereen Mohammed
London
Summary
A driven and customer focused professional with a strong background in retail, known for delivering a high standard of service in fast paced environments. Communicates with confidence and clarity, building rapport quickly to understand customer needs and provide tailored recommendations that support both satisfaction and sales. Demonstrates strong commercial awareness, contributing to team performance, resolving issues effectively and identifying opportunities to increase revenue through product knowledge and upselling. Committed to achieving targets, supporting colleagues and creating a positive shopping experience that encourages customer loyalty and long term business growth.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Senior
The fragrance shop
London
2021.10 - Current
- Served high volumes of customers daily, delivering efficient and professional service in a fast paced retail environment
- Wrapped and presented up to 40+ perfume products per shift, ensuring high quality standards and attention to detail
- Processed deliveries and restocked shelves, maintaining organised displays and accurate stock levels to support sales
- Operated tills handling cash and card transactions accurately, supporting smooth and efficient checkout flow
- Learned new systems and product knowledge quickly, improving task efficiency and reducing service time
- Consistently met tight deadlines during peak periods, maintaining service quality under pressure
- Built positive customer relationships through a friendly and approachable manner, contributing to repeat business
- Supported team performance by assisting colleagues when required, ensuring overall store operations ran effectively
Sales advisor
EE
London
2023.01 - 2024.01
- Addressed potential customer queries, improving brand reputation and trustworthiness.
- Handled customer complaints for swift resolution.
- Coordinated with colleagues for smooth store operations during peak periods.
- Liaised closely with suppliers guaranteeing timely delivery of highly demanded merchandise.
Receptionist assistant
Property links estate agent
London
2019.07 - 2021.08
- My role was to email tenants, handle letters/forms, answer phone calls from prospective tenants and book viewing appointments.
- Organised travel arrangements for senior executives enhancing business performance.
- Coordinated appointments, improving time management across the team.
- Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
- Managed all incoming phone calls for efficient communication.
Education
Bachelor of Arts - Education Studies
University of East London
London 2021.09 - 2025.05
Level 3 - Health and Sociology
Newham College of Further Education
London 2019.09 - 2021.08
Skills
- Calm under pressure
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Upselling
- Problem-solving
References
References available upon request.
Timeline
Sales advisor
EE
2023.01 - 2024.01
Senior
The fragrance shop
2021.10 - Current
Bachelor of Arts - Education Studies
University of East London
2021.09 - 2025.05
Level 3 - Health and Sociology
Newham College of Further Education
2019.09 - 2021.08
Receptionist assistant
Property links estate agent
2019.07 - 2021.08