Sheena Siddiqui
Barking,Essex
Summary
Accomplished Trainer Support Lead at Ruth Miskin Training, renowned for enhancing operational efficiency by optimising processes for 160 trainers. Expert in adaptive communication and project management, I excel in coaching teams whilst driving organisational success through meticulous planning and innovative problem-solving. Proficient in Microsoft Suite, I thrive in dynamic environments, ensuring seamless coordination across diverse stakeholders.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Trainer Support Lead
Ruth Miskin Training
Liverpool Street, London
2022.12 - 2026.06
- Coordinating the diary management and scheduling for a team of 160 trainers across the UK
- Improving cross-functional collaboration by managing communication across internal teams and external stakeholders.
- Identifying, developing and streamlining checklists, systems and processes, improving overall efficiency and standardising procedures
- Managing a team of training coordinators, providing leadership and guidance
- Mentoring and coaching training coordinators, individually and as a team to foster professional development and improve performance
- Conducting half-termly performance reviews to focus on target-setting, training needs identification and feedback integration
- Serving as the primary point of contact for emergency coverage needs outside of standard office hours, ensuring continuous support
Senior Training Coordinator
Ruth Miskin Training
Liverpool Street, London
2022.02 - 2022.11
- Managed a Google Maps database of trainer locations to ensure accurate, localised training and school placements
- Managed complex, high-volume diaries and calendars for a network of 100 trainers.
- Supported the talent acquisition process by identifying regional demand and vetting candidates.
- Developed and executed comprehensive induction schedules for new trainers and coordinators.
- Evaluated and optimised booking systems and website functionality to enhance operational efficiency.
Training Coordinator (UK and International)
Ruth Miskin Training
Liverpool Street, London
2019.06 - 2022.01
- Held sole accountability for end-to-end logistics and booking of global training sessions.
- Partnered with the Oxford University Press international team to ensure seamless program delivery.
- Coordinated international travel, accommodation, and visa requirements for trainers and educational institutions.
- Managed international invoicing and expense reconciliation in collaboration with the accounts department.
Training Coordinator (UK)
Ruth Miskin Training
Liverpool Street, London
2018.12 - 2019.05
- Delivered expert support for Read Write Inc. programs, handling high-volume telephone and email inquiries daily.
- Coordinated RWI training bookings for primary and secondary schools nationwide.
- Negotiated complex training schedules and logistics between educational institutions and trainers.
- Improved coordination by maintaining accurate schedules and diaries for 65 training consultants.
Assistant Manager
Intelligent Training Academy
Leytonstone, London
2016.06 - 2018.11
- Managed end-to-end candidate registration for Home Office-required SELT exams, including meticulous ID verification and secure payment processing (cash/card).
- Oversaw daily bookkeeping activities, including comprehensive bank reconciliations and precise cash book maintenance.
- Delivered exceptional customer service across various platforms (email, social media, phone, and in-person), specialising in effective complaint resolution.
- Maintained and updated the organisational website using WordPress, leveraged Google AdWords for targeted outreach, and managed social media accounts to enhance engagement.
- Coordinated and organised ESOL English exams with ESB, performed invigilation duties, and proficiently managed all office operations during the absence of the manager/director.
Office Administrator
BEST Training Centre
Whitechapel, London
2015.03 - 2016.05
- Coordinated and scheduled candidates for official Home Office-approved (Trinity SELT) examinations, ensuring a seamless booking process.
- Managed highly confidential client identification documents with strict data protection compliance.
- Achieved timely account reconciliations by processing cash and card payments daily.
- Managed high-volume multi-line phone system operations for incoming and outgoing calls.
HR Assistant
KBM Group
Park Royal, London
2014.03 - 2014.07
- Achieved streamlined hiring by screening CVs, interviewing candidates, and maintaining applicant records.
- Designed and published engaging job advertisements across multiple platforms to attract high-quality talent.
- Utilised Microsoft Excel to collect, organise, and analyse complex datasets with a high degree of accuracy.
- Managed multifaceted administrative tasks, including professional correspondence, document control (filing/scanning), and meeting minute preparation.
- Managed high-volume inbound and outbound inquiries while maintaining executive diary accuracy.
- Drove client engagement through cold-calling campaigns, event coordination, and strategic social media management.
Education
BA Honours - Business Management
University of Westminster
2011.09 - 2014.07
BTEC National Certificate - Business
Walthamstow Academy Sixth Form
2009.09 - 2011.07
12 GCSEs - including Maths (B) and English (B)
Walthamstow Academy
2005.09 - 2009.07
References
Available on request
Timeline
Trainer Support Lead
Ruth Miskin Training
2022.12 - 2026.06
Senior Training Coordinator
Ruth Miskin Training
2022.02 - 2022.11
Training Coordinator (UK and International)
Ruth Miskin Training
2019.06 - 2022.01
Training Coordinator (UK)
Ruth Miskin Training
2018.12 - 2019.05
Assistant Manager
Intelligent Training Academy
2016.06 - 2018.11
Office Administrator
BEST Training Centre
2015.03 - 2016.05
HR Assistant
KBM Group
2014.03 - 2014.07
BA Honours - Business Management
University of Westminster
2011.09 - 2014.07
BTEC National Certificate - Business
Walthamstow Academy Sixth Form
2009.09 - 2011.07
12 GCSEs - including Maths (B) and English (B)
Walthamstow Academy
2005.09 - 2009.07