Sheena Pande
Summary
Strategic-minded and driven sales professional with a track record of tackling targets and nurturing strong customer relationships. Thriving in high-pressure environments by taking decisive action; I consistently deliver outstanding results while maintaining exceptional customer satisfaction. Dedicated to improving service quality, I actively seek and apply feedback to enhance performance and create meaningful impact. Thriving in collaborative settings, I demonstrate commitment to team goals through clear and effective communication.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Sales Associate
Ernest Jones
Royal Tunbridge Wells, Kent
10.2024 - Current
- Increased monthly sales by 18% through exceptional client service and personalized recommendations; utilized advanced sales techniques, including cross-selling and upselling, to maximize revenue opportunities
- Achieved significant commission earnings by successfully selling high-value items, such as a £4,000 ring, and effectively upselling promotional items like a £150 pendant.
- Managed high-stakes transactions under pressure, consistently delivering exceptional results and maintaining high customer satisfaction; developed and sustained strong client relationships, ensuring high retention and loyalty rates.
- Actively engaged in continuous professional development through training programs, staying current with industry innovations, market trends, and strategic methodologies, thereby enhancing expertise and ensuring well-informed client interactions
- • Demonstrated attention to detail by accurately processing minimum 25 high value transactions daily, ensuring error-free operations and high customer satisfaction
Private Tutor
Self-emplyed
06.2020 - 09.2024
- Launched an online tutoring service in 2020 ( during the 1st Covid-19 lockdown) to accommodate local students with their academic needs, having spotted a gap in the local market for online tuition services
- Communicated successfully students with diverse learning and behavioral challenges, showcasing vital adaptation and communication skills by tailoring teaching methods to individual needs; enabled academic progression and achieved outstanding results
- Strengthened interpersonal skills through teaching neurotypical and neurodivergent pupils
- Achieved proven improvements and high exam success rates, resulting in excellent student/parent feedback
- Expanded growth in pupils number of 220% from year 1- year 4
Bartender
Gunwharf Quays Christmas Market
Portsmouth, Hampshire
11.2023 - 01.2024
- Performed exceptionally in a high-pressure, fast paced environment increasing efficiency. Due to strong salesmanship and ability to upsell to customers, I won an award for the 'strongest upselling of drinks' for 4 out of 6 weeks the market ran, earning the stall a total of over £6k.
- Managed high-demand situations dealing with high levels of footfall during peak hour ( average of over 200 customers daily on peak days)
- Communicated effectively and engaging with customers to create positive rapport, encouraging loyalty and repeat visits and thus directly increasing sales and improving customer satisfaction
- Honed social skills such as effectual communication with colleagues aiding staff retention and developing teamwork skills
Sales associate
The International Food Shop
Royal Tunbridge Wells, Kent
05.2022 - 09.2022
- Delivered exceptional customer service to a diverse clientele, ensuring high levels of satisfaction and repeat business.
- Demonstrated extensive product knowledge of international food items, effectively advising customers on selections and uses
- Employed persuasive sales techniques to exceed sales targets, contributing to overall store performance
- In-depth understanding of various cultural backgrounds to cater to a diverse customer base, enhancing their shopping experience
- Attained a comprehensive understanding of international foods to provide informed recommendations and upsell effectively
- Addressing and resolving any customer problems
Waitressing/ Bartender
Kai’s Kitchen
Royal Tunbridge Wells, Kent
05.2021 - 08.2021
- Demonstrated a variety of multi-tasking abilities such as serving customers, satisfying customers' specific needs and up-selling dishes from the menu
- Worked under pressure in time constraints to deliver quality service to customers.
- Demonstrated effective customer service and proven sales abilities through meeting agreed weekley performance targets through
- Exhibited outstanding customer service and interpersonal skills by effectively managing guest interactions, resolving concerns with empathy, and creating a welcoming dining environment, which significantly enhanced customer satisfaction and encouraged repeat business
Researcher: LSE Anthropology Department
Dr. Luna Glucksberg
Tunbridge Wells, Kent
11.2018 - 05.2019
- Conducted 9 first-hand interviews and research for an anthropological study about inequality in differing areas
- Illustrated strong organisational skills through coordinating several interviews
- Managed time constraints for the research whilst gathering highly adequate data showing strong time management and project management skills
- Demonstrated high initiative through hand-selecting a variety of interviewees aiding the hypotheses
- The Anthropological Department of LSE published statistics of my research allowing my findings and deductions made from the self-conducted interviews
- Demonstrated highly effective communication levels, and leadership skills all whilst being a reliable active listener throughout the duration of all the interviews and preparation
Student Intern
London Stock Exchange Group
London
10.2018 - 10.2018
- Demonstrated adaptability and a strong willingness to learn by shadowing lawyers in the finance team and successfully completing various tasks
- Effectively managed time to meet 5 task deadlines, ensuring accuracy and timeliness
- Built and maintained positive professional relationships, enhancing effective communication skills through rapport-building
Sales advisor
Fenwick
Tunbridge Wells, Kent
09.2017 - 09.2018
- Sold luxury womenswear to clientele, employing effective selling technique to once sell £1,800 worth of luxury clothing
- Demonstrated exceptional customer service, addressing customer queries and handling customer complaints
- Processed up to 100 transactions per day with precision and efficiency, ensuring smooth sales operations
Student Intern
Stephenson Harwood
London
07.2017 - 07.2017
- Shadowed Partner: Tammy Samuels
- Completed report 5 daily reports and attended Partners meetings relating to Heathrow Airport, Crossrail, and Hitachi
- Proactively completed 5 daily reports and assignments under time constraints developing my time-management skills
Education
Tunbridge Wells Girls Grammar School
Royal Tunbridge Wells, Kent 09.2012 - 07.2019
Social Sciences
School of African and Oriental Studies (SOAS)
London 09.2019 - 09.2020
International Development
University of Portsmouth
Portsmouth 09.2020 - 09.2022
Skills
Volunteer Retail Assistant, Ellenor Charity Shop, August 2016-2018 :
- Coordinated and organised in-store displays, contributing to a 14% increase in sales through effective merchandising
- Managed inventory including sorting and restocking items, which improved organization and reduced stock discrepancies
- Aided to the planning and organization of a fashion show fundraiser, successfully raising over £500 from ticket sales and second-hand clothes sales
Volunteer Admin/ Event Organiser, Museum of London, July 2018- January 2019:
Managed data on Excel, developed IT skills, and ensured data integrity
Identified and resolved potential issues, ensuring smooth event operations without incidents
Planned and efficiently organized activities, details, and timelines for 3 small-scale training events
Event Planner/ Presenter/ Ticketer, Kent Indian Cultural Society, September 2022- Ongoing:
- Co-organised 5 cultural events
- Ticketed event for a range of 200-350 people depending on the event
- Hosted/ presented in 5 events to over 1000 aggregate attendees
Languages
English
Native
Hindi
Fluent
Timeline
Sales Associate
Ernest Jones
10.2024 - Current
Bartender
Gunwharf Quays Christmas Market
11.2023 - 01.2024
Sales associate
The International Food Shop
05.2022 - 09.2022
Waitressing/ Bartender
Kai’s Kitchen
05.2021 - 08.2021
International Development
University of Portsmouth
09.2020 - 09.2022
Private Tutor
Self-emplyed
06.2020 - 09.2024
Social Sciences
School of African and Oriental Studies (SOAS)
09.2019 - 09.2020
Researcher: LSE Anthropology Department
Dr. Luna Glucksberg
11.2018 - 05.2019
Student Intern
London Stock Exchange Group
10.2018 - 10.2018
Sales advisor
Fenwick
09.2017 - 09.2018
Student Intern
Stephenson Harwood
07.2017 - 07.2017
Tunbridge Wells Girls Grammar School
09.2012 - 07.2019
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