Summary
Overview
Work history
Education
Skills
Timeline
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Sheelagh Bovingdon

Sheelagh Bovingdon

York,YOR

Summary

Driven individual with natural affinity for customer service and teamwork, perfectly suited for Customer Services Roles. Possesses excellent communication skills and knack for multitasking in fast-paced environments. Committed to creating memorable customer experiences and contributing to a positive team atmosphere.

Overview

7
7
years of professional experience

Work history

Barista

Caffe Nero
York, North yorkshire
11.2023 - Current
  • Upheld excellent relationships with regular customers, providing a warm welcome and good service to encourage loyalty and repeat business.
  • Trained new staff members on café operations and policy updated
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.

Dispatcher

Veezu
York, North Yorkshire
01.2022 - Current
  • Prioritised tasks to ensure timely service for general public and corporate clients alike
  • Ensured seamless operations by coordinating dispatch schedules, handling a high volume of calls and dispatching for up to 40 cars
  • Dealt with customer and driver queries and complaints

First Contact Team Officer

Family Fund
York, North yorkshire
04.2018 - 02.2024
  • Actively took pride in providing a listening ear, sound advice and additional signposting where needed, showing empathy and understanding for families in difficult circumstances
  • Maintaining Data Protection protocol
  • Responded promptly and effectively to queries across several platforms including telephone, email web chat and social media
  • Consistently hitting high call marking and email scores

Education

GCSEs -

Canon Lee School
York
07.1987

Skills

  • Excellent written and oral communication skills
  • Highly organised and ability to efficiently manage workload
  • Thriving in a group dynamic whilst also demonstrating an aptitude for working alone, without supervision

Timeline

Barista

Caffe Nero
11.2023 - Current

Dispatcher

Veezu
01.2022 - Current

First Contact Team Officer

Family Fund
04.2018 - 02.2024

GCSEs -

Canon Lee School

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Sheelagh Bovingdon