Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sheeba Fatima

London,United Kingdom

Summary

Results-driven professional focused on customer satisfaction and operational efficiency. Proven track record in driving sales and improving team performance in high-pressure environments. Expertise in customer service, team leadership, and food safety fosters a commitment to excellence and a positive workplace culture.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Service crew member

Pista House
Hyderabad, INDIA
2023.05 - 2025.08
  • Provided exceptional customer service by attentively taking orders and addressing customer queries.
  • Maintained cleanliness and organisation of dining area, ensuring a welcoming atmosphere for patrons.
  • Assisted in training new team members on service procedures and menu knowledge.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
  • Engaged with customers to create positive dining experiences and encourage repeat visits.
  • Handled customer complaints effectively, resolving issues to maintain satisfaction and loyalty.
  • Improved restaurant cleanliness for an inviting atmosphere.
  • Worked during peak hours whilst maintaining composure and efficiency.
  • Participated in regular training sessions to improve skills and service quality.
  • Followed health and safety regulations strictly to ensure compliance.
  • Took orders accurately, reducing errors and wastage significantly.
  • Collaborated with team members to streamline operations.
  • Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
  • Promoted customer satisfaction by delivering excellent service.

Education

NQF Level 6 - Arts

Osmania University
INDIA
2021.06 - 2024.06

NQF Level 3 - Commerce

Safa Junior College
India
2018.06 - 2020.03

SSC -

Polite High School
2016.06 - 2017.03

Skills

  • Customer Service Excellence
  • Teamwork & Collaboration
  • Communication Skills
  • Time Management
  • Food Safety & Hygiene
  • Adaptability & Flexibility
  • Cash Handling
  • Table service expertise
  • Problem-Solving

Timeline

Service crew member

Pista House
2023.05 - 2025.08

NQF Level 6 - Arts

Osmania University
2021.06 - 2024.06

NQF Level 3 - Commerce

Safa Junior College
2018.06 - 2020.03

SSC -

Polite High School
2016.06 - 2017.03
Sheeba Fatima