Sheeba Fatima
London,United Kingdom
Summary
Results-driven professional focused on customer satisfaction and operational efficiency. Proven track record in driving sales and improving team performance in high-pressure environments. Expertise in customer service, team leadership, and food safety fosters a commitment to excellence and a positive workplace culture.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Service crew member
Pista House
Hyderabad, INDIA
05.2023 - 08.2025
- Provided exceptional customer service by attentively taking orders and addressing customer queries.
- Maintained cleanliness and organisation of dining area, ensuring a welcoming atmosphere for patrons.
- Assisted in training new team members on service procedures and menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Engaged with customers to create positive dining experiences and encourage repeat visits.
- Handled customer complaints effectively, resolving issues to maintain satisfaction and loyalty.
- Improved restaurant cleanliness for an inviting atmosphere.
- Worked during peak hours whilst maintaining composure and efficiency.
- Participated in regular training sessions to improve skills and service quality.
- Followed health and safety regulations strictly to ensure compliance.
- Took orders accurately, reducing errors and wastage significantly.
- Collaborated with team members to streamline operations.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Promoted customer satisfaction by delivering excellent service.
Education
NQF Level 6 - Arts
Osmania University
INDIA 06.2021 - 06.2024
NQF Level 3 - Commerce
Safa Junior College
India 06.2018 - 03.2020
SSC -
Polite High School
06.2016 - 03.2017
Skills
- Customer Service Excellence
- Teamwork & Collaboration
- Communication Skills
- Time Management
- Food Safety & Hygiene
- Adaptability & Flexibility
- Cash Handling
- Table service expertise
- Problem-Solving
Timeline
Service crew member
Pista House
05.2023 - 08.2025
NQF Level 6 - Arts
Osmania University
06.2021 - 06.2024
NQF Level 3 - Commerce
Safa Junior College
06.2018 - 03.2020
SSC -
Polite High School
06.2016 - 03.2017