Shebin Xavier
Prescot,Unites Kingdom
Summary
Highly skilled and adaptable IT Engineer with over 9 years of experience delivering innovative IT solutions in dynamic environments across Dubai and the UK. Proficient in implementing, managing, and optimizing both hardware and software systems to streamline operations and enhance productivity. Demonstrated expertise in ERP systems, digital solutions delivery, and IT infrastructure management. Adept at leading cross-functional teams, collaborating with stakeholders, and ensuring alignment with organizational goals. Committed to continuous learning and leveraging emerging technologies to drive business success. Proven ability to thrive in fast-paced, multicultural settings, ensuring seamless integration of IT solutions across diverse industries.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT & ERP Support Engineer
Charles Owen
Wrexham, Wales
08.2023 - 10.2023
- Act as IT & ERP support, Microsoft Products such as Microsoft server 2019 and Microsoft 365 and other IT Hardware and Software Support
- Installing & configuring software and hardware products based on the Business needs to increase the productivity.
- Maintains proper IT records and tracking for area of responsibility.
- Provide L1 & L2 support (Over tele-phone, remote , Physical)
- Designed servers, routers and hardware to achieve network demands.
- Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted 50% cost savings in buying required and additional equipment's (Software and hardware)
Technical support team leader
Adapt Middle East LLC
Dubai, United Arab Emirates
11.2020 - 02.2023
- Taking full ownership of the projects from system implementation, commissioning, Users training, Managerial Report training and post installation support.
- Work directly with clients (internal and external) to resolve issues with the Company's proprietary software products and services (Self Service Kiosks, IT systems such as Microsoft Server 2019, Microsoft 365 , Azure, switches, routers, attendance machine, CCTV etc.)
- Providing prompt support for hardware and application support queries & issues.
- Configuration and implementation of Servers , Systems, active directory, DNS and DHCP.
- Provide L1 & L2,L3 support for Clients (Dubai Municipality, DHA, MOHAP, FAB, MOFA, MOJ, Other Gov Entities).
- Conducts site Survey for new project and prepares BOQ for IT Package.
- Providing support on the site as well as over the phone for all customers.
- Upgrade and update system from lower version to latest.
- Migrate System from Staging to production and vice versa.
Senior IT Engineer
Technical Art Concepts (TACME)
Dubai, United Arab Emirates
03.2017 - 11.2020
- Established and troubleshot network and data communications systems.
- Installed new software for users and monitored version and patch update requirements.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Maintained network configuration, mapping and service records for accurate documentation.
- Analysed reported technical issues to diagnose, trace and correct issues.
Team lead
Neolink Technologies Pvt. LTD
Kochi, India
08.2013 - 04.2020
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new technologies without disrupting workflow.
- Sourced new and emerging technologies to optimize information services.
- Upgraded hardware and software regularly for optimized systems performance.
- Recruited and trained system analysts, programmers and engineers.
IT engineer
Al Heloul Al Zhbiah Information Technology (HZIT
Sharjah, United Arab Emirates
05.2015 - 02.2017
- Provided prompt support to internal and customer-facing IT infrastructure.
- Tracked computer system and network performance to identify root causes of issues.
- Installed, configured and maintained high-performing multiplatform technologies.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
Junior Web Developer
LoreMine Technologies Pvt. LTD
Kochi, India
04.2013 - 07.2013
Junior PHP Developer
Cutesys Technologies Pvt. LTD – Cochin, India
Cochi, India
10.2012 - 04.2013
Education
Bachelor of Science - Computer Science
Vinayaka Mission University
Tamilnadu , India 09.2008 - 04.2012
Skills
- Team player
- PYTHON , PHP , SQL ,HTML/CSS , JavaScript
- Active Directory
- Managed Service Provider (MSP) help desk
- IT infrastructure development
- Linux, Mac OS and Windows
- Git workflows
- Database administration
- Software testing
- Network security
- Restful API
- Microsoft 365 administration
- Microsoft Azure and Amazon AWS
- Virtual ICT support
- Laravel
- ITIL framework knowledge
Timeline
IT & ERP Support Engineer
Charles Owen
08.2023 - 10.2023
Technical support team leader
Adapt Middle East LLC
11.2020 - 02.2023
Senior IT Engineer
Technical Art Concepts (TACME)
03.2017 - 11.2020
IT engineer
Al Heloul Al Zhbiah Information Technology (HZIT
05.2015 - 02.2017
Team lead
Neolink Technologies Pvt. LTD
08.2013 - 04.2020
Junior Web Developer
LoreMine Technologies Pvt. LTD
04.2013 - 07.2013
Junior PHP Developer
Cutesys Technologies Pvt. LTD – Cochin, India
10.2012 - 04.2013
Bachelor of Science - Computer Science
Vinayaka Mission University
09.2008 - 04.2012
Similar Profiles
Leslie AndersonLeslie Anderson
Buncombe County Schools at Charles D Owen High SchoolBuncombe County Schools at Charles D Owen High School
Zachary GibsonZachary Gibson
Physical Education Teacher at Buncombe County Schools (Charles D. Owen)Physical Education Teacher at Buncombe County Schools (Charles D. Owen)
Zachary PattersonZachary Patterson
Lead Commercial Installer at Owen Security SolutionsLead Commercial Installer at Owen Security Solutions
Melanie Mendez-VillarrubiaMelanie Mendez-Villarrubia
Artist at NAArtist at NA
Billye ZornekBillye Zornek
Accounts Receivable and Cash Management Specialist at Central MoloneyAccounts Receivable and Cash Management Specialist at Central Moloney