Shebin George
United Kingdom
Summary
Customer-Oriented Service Specialist focused on delivering exceptional client experiences through effective complaint resolution and empathetic communication. Enhanced patient well-being in healthcare environments by providing compassionate care, maintaining a safe environment, and supporting daily living activities. Demonstrated strong time management and attention to detail, ensuring high-quality outcomes in all responsibilities.
Overview
1
1
Certification
11
11
years of professional experience
Work history
Personal Assistant
Ask Jules Ltd
Portsmouth, UK
2023.09 - Current
- Delivered personal care with compassion, aiding daily living activities, personal hygiene, dressing, and mobility to ensure comfort and dignity.
- Managed domestic duties, including meal preparation, housekeeping, laundry, and shopping, to maintain a safe and clean home environment.
- Provide social and emotional support by accompanying client to university, appointments, social events, and community activities.
- Supported young adult with Duchenne Muscular Dystrophy, fostering independence and improving quality of life through tailored assistance.
- Encourage independence while respecting client's dignity, privacy, and personal preferences.
- Maintain accurate communication, confidentiality, and build a trusting professional relationship with the client and their family.
- Adapt to client's changing needs with a proactive, reliable, and person-centred approach.
Health care assistant
Connect 2 Hampshire
, UK
2025.04 - Current
- Deliver high-quality, person-centred care to residents, ensuring dignity, privacy, and independence at all times.
- Assist residents with personal care, including bathing, dressing, grooming, toileting, and continence care.
- Support residents with mobility using appropriate moving and handling techniques and equipment.
- Promote residents' independence by facilitating participation in daily activities and social engagement, enhancing their quality of life.
- Assist with meal preparation and feeding, monitoring nutrition and hydration to ensure residents' dietary needs were met.
- Collaborate with multidisciplinary team to deliver safe, high-quality care in a fast-paced environment, ensuring residents' needs were met.
- Maintain accurate care records and documentation while ensuring confidentiality and compliance with safeguarding procedures.
Operations Specialist Client Support
ItsaCheckmate Pvt Ltd.
Mumbai, India
2021.08 - 2023.02
- Overlooking third party Ordering platforms and POS integration.
- Corresponding via email with clients, providing assistance for queries and concerns.
- Troubleshooting and investigating order failures, working closely with the engineering team.
- Uploading reports, menu mapping and sweeping orders.
Senior Associate - American Express
Radius Global Solutions
Mumbai, India
2020.05 - 2021.07
- Inbound process of accepting American Express credit card payment calls, explaining policies.
- Build cordial relationship with clients by offering real time resolutions with the spending capacity and usage of credit cards.
- Raising I-care when dissatisfaction expressed.
- Transferring calls to appropriate departments.
Operation Executive
Concentrix Daksh Services India Pvt Ltd.
Mumbai, India
2018.02 - 2020.04
- Operational scrutiny and verification, processing motor insurance applications of customers.
- Improved operational efficiencies while managing customer requests, new applications and transactions.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Efficiently and effectively identified and solved all problems with resolution that impacted direction of business.
Operations Executive & Admin Assistant
VEE Media Solutions Pvt. Ltd
Mumbai, India
2015.10 - 2018.01
- Worked with clients to understand requirements and provide exceptional service.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping.
- Coordinates with Banks for important and confidential documentation.
- Schedule Meetings/Appointments, Maintain files, booking air tickets and hotel bookings.
Education
H.S.C - Accounting
St. Aloysius Junior College
Mumbai, IndiaDegree - Bachelors in commerce
University of Mumbai
Mumbai, IndiaSt. Ignatius High School
Mumbai, IndiaSkills
- Attention to Detail
- Time Management
- Complaint Resolution
- Customer Oriented
- Multitasking
- Empathy and compassion
- Punctuality
Certification
- Post Graduate Certificate in Banking & Insurance from AIIM Edusys Pvt Ltd.
- Tally ERP 9
- Advance Excel
- MS-CIT
- Microsoft Office Package
Hobbies
Travel
Full time cook
Music
Football
Timeline
Health care assistant
Connect 2 Hampshire
2025.04 - Current
Personal Assistant
Ask Jules Ltd
2023.09 - Current
Operations Specialist Client Support
ItsaCheckmate Pvt Ltd.
2021.08 - 2023.02
Senior Associate - American Express
Radius Global Solutions
2020.05 - 2021.07
Operation Executive
Concentrix Daksh Services India Pvt Ltd.
2018.02 - 2020.04
Operations Executive & Admin Assistant
VEE Media Solutions Pvt. Ltd
2015.10 - 2018.01
H.S.C - Accounting
St. Aloysius Junior College
St. Ignatius High School
Degree - Bachelors in commerce
University of Mumbai