Shazmeen Malik

After working as a school office receptionist since 2017, I was promoted to this position.

• Monitored the school absence line daily, recording all absences on CPOMS and ensuring accurate tracking.
• Identified and implemented intervention strategies to address persistent absence, including family outreach, home visits, and regular in-school meetings.
• Used SIMS to maintain accurate student records, manage attendance, and support daily administrative functions.
• Managed holiday leave requests, liaised with families, issued holiday warning letters, and submitted documentation to the local authority for penalty notices where necessary.
• Coordinated with school nurses, mobile dental services, immunisation teams, and other medical professionals to facilitate routine health screenings and appointments; ensured timely communication with parents and staff.
• Supported families in completing official documentation, including Personal Independence Payment (PIP) and Disability Living Allowance (DLA) forms.
• Assisted parents with referrals for services such as Travel Assistance, Concessionary Bus Passes, Occupational Therapy, Continence Services, Social Care, Free School Meals, Early Help, and Bursary applications.
• Acted as a liaison between families and external support services, including Luton's All Women's Centre, Luton Foodbank, Citizens Advice Bureau, and local respite clubs.
• Dealt with safeguarding concerns raised directly by parents, notifications received via Operation Encompass, or contact from Social Care. Liaised promptly with senior leadership team (SLT) members to make them aware of any concerns, and submitted referrals where appropriate.
• Promoted and safeguarded the welfare of students, including submitting MASH referrals where necessary.
• Held difficult conversations with parents and students when concerns were raised, approaching each situation with professionalism, sensitivity, and a non-judgemental attitude
• Organised and facilitated parent coffee mornings and workshops in collaboration with local organisations to promote engagement and provide access to training opportunities.
• Attended and provided translation at Child in Need Meetings, Annual reviews, parent meetings, staff meetings, and multi-agency professional meetings.
• Conducted regular home visits for children who struggled to attend school due to high behavioural needs or medical issues, providing tailored support to families and working towards reintegration into education.

• Acted as the first point of contact for parents, visitors, and external agencies, providing a warm, professional, and efficient front-of-house service.
• Managed incoming calls, emails, and enquiries, ensuring timely and accurate communication across the school.
• Used SIMS to maintain accurate student records, manage attendance, and support daily administrative functions.
• Logged and monitored safeguarding concerns using CPOMS, ensuring timely reporting and follow-up with the relevant staff.
• Supported administrative tasks including filing, photocopying, data entry, and distributing communications to parents and staff.
• Coordinated visitor sign-in procedures, issued passes, and ensured safeguarding protocols were followed.
• Assisted with organising school events, parent communications, and distributing letters and information.
• Placed school orders, issued purchase order numbers, and liaised with suppliers to ensure timely delivery of goods and services.
• Translated in Urdu to parents who struggled with English, to accurately convey their messages and concerns to the appropriate staff members.

• Providing an efficient and customer focused front line 24 hour telephone service for the NHS trust.
• Working with all members of the hospital staff, emergency services, external health agencies and members of the public.
• Taking full responsibility and initiative to process both routine and emergency situations and co ordinate prompt communication to support the Trust emergency teams.
• To monitor alarm systems for fire, gases, lifts, intruder alarms BMs and to take appropriate action as determined by local policy.
• To operate both the internal and external paging systems, including cardiac, code red, fire and trauma arrest group call.
• Ensuring communication to appropriate medical staff and accurately recording all actions.

Started as an IMSCAN/Administration Clerk and was promoted to Senior Administration Clerk in 2006. After maternity leave, I returned to work part-time as an Administration Clerk.

• Managed inbound calls and emails regarding outstanding parcels, ensuring smooth collection or delivery and maintaining a positive, customer-focused attitude, even when addressing complaints.
• Provided regular updates to corporate clients on parcel deliveries and collections, while managing and organising the office team to ensure efficient operations.
• Handled budgeting, stationery ordering, and took minutes at disciplinary meetings. I also coordinated catalogue distribution, driver meal allowances, weekly absence payments, and general payroll tasks.
• Liaised with management and team members to deliver excellent customer service and raised purchase order numbers for engineers and employment agencies.
• Used Kodak Scan Station 100 to scan manifests after drivers obtained signatures for parcels and ensured all customer information remained confidential.
• Organised time-sensitive tasks effectively, met targets, and set clear objectives to maintain operational efficiency.

• Was made redundant

• In this role, I worked on a flexible, no-contract basis with varying hours, providing face-to-face customer service in-store. My key responsibilities included:
• Assisting customers directly, offering product information and support to enhance their shopping experience.
  
• Operating the till and processing cash and card payments accurately.
  
• Ensuring compliance with health and safety protocols to maintain a safe and clean shopping environment.
• Restocking shelves and ensuring products were readily available for customers.
• Participating in annual stock takes, contributing to accurate inventory management.

• Was responsible for offering credit cards from major high street banks to members of the public at London Luton Airport.
• Maintaining a professional and courteous attitude while engaging with customers.
• Handling sensitive personal information with the utmost care, adhering strictly to GDPR regulations to ensure the secure handling of all data.
• Representing the company and the banks professionally, providing accurate and clear information to customers about available credit card products.
• Ensuring all personal information was stored and processed securely, in line with best practices for data protection.

In this role, I worked on a flexible, no-contract basis with varying hours, providing face-to-face customer service in-store. My key responsibilities included:

• Assisting customers directly, offering product information and support to enhance their shopping experience.
• Operating the till and processing cash and card payments accurately.
• Ensuring compliance with health and safety protocols to maintain a safe and clean shopping environment.
• Restocking shelves and ensuring products were readily available for customers.
• Participating in annual stock takes, contributing to accurate inventory management.