Shazia Yakub
Summary
Law graduate with a solid foundation in legal and higher education sectors. Strong expertise in stakeholder relationship management, problem-solving, and leading cross-functional teams to exceed performance targets. Expert in managing medium to large-scale events with a proven track record of delivering multiple projects simultaneously. Results-driven and adaptable, leveraging diverse experiences to achieve objectives efficiently.
Overview
7
7
years of professional experience
Work history
Beauty Specialist
Boots PLC
City of London
2025.09 - 2026.03
- Exceeded daily sales targets by 4% on average.
- Provided unbiased advice to customers regarding premium skincare, haircare, and cosmetics.
- Recommended home care routines tailored to individual skin types and conditions for enhanced skin health within 30 days.
Student Support Worker
Randstad Student Support
2025.04 - 2026.03
- Assisted students at the University of Bedfordshire receiving the DSA.
Supported with reading aloud, scribing, and note-taking. - Provided exam assistance based on individual needs.
Customer Service Advisor
Fortnum & Mason
City of London
2024.11 - 2025.01
- Provided exceptional customer service in fast-paced settings.
- Achieved a 98% resolution rate during peak seasonal demand.
- Managed sales aftercare and handled all forms of inbound communication from clients.
- Utilised D365, Zendesk, LivePerson, and Twilio for CRM and stakeholder management, consistently ensuring 100% SLA compliance while independently managing tasks in a remote work environment.
Travel Coordinator (UK and Europe Travel Manager)
Pogust Goodhead
City of London
2023.12 - 2024.06
- Designed and executed service improvement plan for travel department, reducing service response time by 25% and optimising communication with stakeholders.
- Designed and executed comprehensive travel support packages ensuring 90% utilisation rates within one month.
- Created comprehensive training resources for junior and senior colleagues, resulting in a 33% reduction in booking errors.
- Compiled weekly analytical reports to support a 5% reduction in travel expenditures per month, by evaluating financial risks.
- Achieved seamless interdepartmental collaboration between finance and travel teams, securing 100% compliance with budgetary policies.
- Realised a 60% improvement in booking turnaround times through effective facilitation of approvals for travel requests.
- Prevented overspending on travel by implementing proactive coordination strategies between departments.
- Assisted executives in making financial decisions impacting quarterly budget allocations.
Travel Coordinator and Administration Manager
Pogust Goodhead
City of London
2023.01 - 2023.12
- Coordinated over 2,000 corporate travel bookings across 5 offices in the UK and Europe.
- Created an advanced travel finance reporting system using MS Excel, resolving management information issues and optimising shareholder reporting processes.
- Negotiated strategic business partnerships with four companies to enhance cost efficiency for hotel bookings and ground transportation, saving 10% and 7% respectively.
- Compiled detailed weekly operations reports for the department head, supporting data-driven decisions in executive meetings.
- Assisted in creating and managing rotas for a team of 5. Assigned daily responsibilities to promote balanced workloads. Facilitated weekly support and progress meetings to address team challenges.
Business Administrator
Pogust Goodhead
City of London
2022.02 - 2023.01
- Assisted in managing inventory supplies and documents for 10 legal teams weekly.
- Implemented new postal filing system, improving document retrieval time.
- Formatted legal correspondence for partners.
- Organised office relocation for 150 employees within 2 weeks by coordinating all logistics.
Public Engagement Assistant
De Montfort University
Leicester
2019.09 - 2020.08
- Designed community service projects to enhance local engagement. Provided IT support drop-in service for elderly community members in Leicester City. Delivered 10 successful sessions across 3 locations, assisting at least 10 service users per session.
- Organised 3 medium-to-large-scale school events with between 50 and 300 attendees per event.
- Recruited student volunteers for over 50 events and workshops held by the university.
- Designed and managed social media posts and distribution of advertisements for all events organised by the DMU Local team over the academic year.
- Delivered 5 types of widening participation workshops across 25 schools in 10 wards and 6 year groups. Supported the coordination of over 30 sessions, ensuring student engagement and satisfaction. Gathered feedback evaluations that indicated a 98% success rate among participants.
- Supervised 30 Arts and Festival Management BA students with their graded Audience and Communities Projects. Supported event timeline management through agile methodologies.
- Successfully delivered community event for over 120 guests through effective application of Agile PM techniques. Optimised stakeholder engagement and event logistics, ensuring seamless management of entertainment, food and beverage, venue hire, decor, marketing, and transport.
- Facilitated bimonthly public meetings to engage local community as CSR representative. Oversaw arrangements for meeting facilities for 10 community gatherings. Documented minutes for discussions involving over 20 local charities and organisations.
- Facilitated significant growth of DMU's network by attending over 20 events, fostering connections within local forums and cultural open days and actively participating in the opening of new community facilities.
- Advised parents and young people effectively on recruitment opportunities at 7 school open days, enhancing community relations.
Education
LLB (Hons) Law -
De Montfort University
Leicester 2017.09 - 2022.01
A-Levels - Law, Mathematics and Business Studies
The Shared Learning Trust Sixth Form
Luton 2001.04 -
GCSEs - Maths, English, ICT and others
Barnfield West Academy
Luton 2001.04 -
Skills
CRM tools
Training and development
Stakeholder management
Team leadership
Problem solving and resolution
Project management (Agile and Waterfall)
Risk assessment
Adaptability
Timeline
Beauty Specialist
Boots PLC
2025.09 - 2026.03
Student Support Worker
Randstad Student Support
2025.04 - 2026.03
Customer Service Advisor
Fortnum & Mason
2024.11 - 2025.01
Travel Coordinator (UK and Europe Travel Manager)
Pogust Goodhead
2023.12 - 2024.06
Travel Coordinator and Administration Manager
Pogust Goodhead
2023.01 - 2023.12
Business Administrator
Pogust Goodhead
2022.02 - 2023.01
Public Engagement Assistant
De Montfort University
2019.09 - 2020.08
LLB (Hons) Law -
De Montfort University
2017.09 - 2022.01
A-Levels - Law, Mathematics and Business Studies
The Shared Learning Trust Sixth Form
2001.04 -
GCSEs - Maths, English, ICT and others
Barnfield West Academy
2001.04 -