Shazia Ghafoor
Preston,PR1
Summary
Driven professional with a proven track record at Switch on Domestics, adept in customer service and problem-solving. Excelling in organizational skills and negotiation techniques, I have consistently enhanced customer satisfaction and streamlined operations. My strong communication abilities and time management skills have contributed to significant improvements in efficiency and client relations.
Overview
31
31
years of professional experience
Work History
Administrator
Switch on Domestics
Preston
01.2018 - Current
- Responded promptly to customer complaints in a professional manner.
- Maintained filing system for important documents such as contracts and invoices.
- Answered incoming calls and responded to customer inquiries.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Organized clients work to provide project updates.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Identified needs of customers promptly and efficiently.
Checkout Supervisor
Bruisters
Preston
06.1998 - 04.2003
- Maintained cleanliness standards at all checkout counters throughout the store.
- Evaluated store performance and incorporated feedback.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Resolved customer problems by investigating issues.
- Responded to customer inquiries and delivered appropriate information.
- Built and maintained working relationships with peers and upper management.
Checkout Manager
Heels Retail Store
Preston
06.1995 - 05.1998
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Checkout Operator
Morrisons
Preston
06.1995 - 07.1995
Picker Packer
Biscuit Factory
Preston
06.1994 - 06.1995
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Weighed and measured products and materials to meet regulatory requirements.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Education
High School Diploma -
Archbishop Temple Secondary School
Preston 06-1994
Skills
- Strong verbal and written communication skills
- Problem Solving
- Work well under pressure
- Organizational skills
- Time management
- Good Telephone Etiquette
- Customer service
- Negotiation techniques
Affiliations
- Reading
Languages
English
First Language
Urdu
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Timeline
Administrator
Switch on Domestics
01.2018 - Current
Checkout Supervisor
Bruisters
06.1998 - 04.2003
Checkout Manager
Heels Retail Store
06.1995 - 05.1998
Checkout Operator
Morrisons
06.1995 - 07.1995
Picker Packer
Biscuit Factory
06.1994 - 06.1995
High School Diploma -
Archbishop Temple Secondary School
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