Shazia Afzal
Newport,Southwales
Summary
I am a confident and dedicated individual with a strong ability to communicate effectively with both staff and pupils. I am patient and understanding at all times when managing challenging behavior and can adapt flexibly to classroom needs. I am passionate about supporting children with additional learning challenges, motivating them to develop new skills by creating a nurturing and stimulating environment that can help them thrive.
Overview
21
21
years of professional experience
10064
10064
years of post-secondary education
Work history
Volunteering Teaching assistant level 2
Communities for work
Newport, Southwales
2024.10 - 2025.03
- Led small group sessions and supported children with language and literacy.
- An understanding about child safety and the way we go about safeguarding well-being and protocols.
- Supported the classroom teacher with tasks of the day with children who needed additional support in literacy, phonics, reading, and other class activities. Giving me the ability to provide a positive, supportive learning environment where children would thrive, grow, learn, and develop new skills.
- I have become much more confident in communicating with children because of the hands-on experience that the course had given me the opportunity to do.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence. Particularly when taking into account children with additional learning challenges.
- Assisted the teachers on a trip.
- Completed ITC Level 3 in pediatric first aid and a certificate in food hygiene.
Trainee dispenser
Boots the Chemist
Newport, Southwales
2022.06 - 2022.07
- Dealt with prescriptions and repeat prescriptions and processed them via the system.
- Managed telephone inquiries efficiently to maintain excellent customer service standards.
- Handled sensitive customer information with confidentiality, maintaining trust with customers.
- Dealt with customers' queries efficiently and sensitively, ensuring that they were satisfied.
- Provided advice on over-the-counter medicines.
Healthcare assistant
Boots the Chemist
Newport, Southwales
2003.10 - 2015.03
- Assisted customers in selecting suitable health products and giving clear advice on medicine usage instructions.
- Ensured that every customer had privacy and care when dealing with sensitive health issues.
- Attended and completed training sessions regularly and kept up to date with the latest over-the-counter products.
- Conducted inventory checks regularly to ensure stock availability.
- Dealt with customer queries and the ordering of specific healthcare requests.
- Helped customers, especially the elderly, find products easily and gave the best customer service.
- Worked in a team to ensure improvement within the healthcare performance.
- Always worked closely with the pharmacist to ensure that accurate medication and advice were given to customers.
Education
Level 2 - Teaching assistant
Communties for Work
Newport 2024.10 - 2025.03
Level 2 - Food hygiene
Communites for Work
Newport 2025.03 - 2025.03
Level 3 - Paediatric First Aid
ITC
Newport 2025.03 - 2025.03
Certificate - Take 3 Parenting programme
Newport city council, (Glan Usk primary school)
Newport 2024.10 - 2024.12
Level 2 - Child Development and Wellbeing
Newport Community Learning and Libraries
NewportCertificate - Language and play
Newport City council, Flying start
Newport 2019.04 - 2019.07
Certificate - STEPS to Excellence for Personal Success
The Pacific Institute
Newport 2019.10 - 2019.12
Certificate. - Nurturing Programme
Welsh Government, Flying start
NewportCertificate, - Family Programmes Certificate
Newport City Council, Flying Start
NewportLevel 1. - Sharing Language with Babies and Young Children
Newport Community Learning and Libraries
NewportCertificate, - Boots Healthcare Assistants Course
The College of Pharmacy Practice,
Newport /2006 - 2007.08
Level 1, - listening/Reading/Writing/Speaking in Urdu
Adult and Community Education
NewportAs Level - English Language
Coleg Glan Hafren
Cardiff /2004 - /2005
A-Levels - English Literature
Coleg Glan Hafren
Cardiff /2004 - /2005
GCSEs - Maths
Coleg Glan Hafren
Cardiff /2003 - /2004
GCSEs - Biology
Coleg Glan Hafren
Cardiff /2003 - /2004
GCSEs - Chemistry
Coleg Glan Hafren
Cardiff /2003 - /2004
GCSEs - Religious studies
Lliswerry High School
NewportGCSEs - Welsh
Lliswerry High School
NewportGCSEs - French
Lliswerry High School
NewportGCSEs - English Literature
Lliswerry High School
NewportGCSEs - English speaking/listening
Lliswerry High School
NewportGCSEs - Design and Technology
Lliswerry High School
Newport Skills
I have the ability to positively communicate with both staff and pupils
I am confident and patient enough to manage challenging behavior
I can adapt to any situation and be flexible to the needs of classroom situations
I have a strong passion to help and support children who might need extra help, support, and guidance, particularly children who have additional learning challenges, by motivating them and giving them the confidence where they can thrive and develop new skills
Affiliations
- I love to spend time with my family and especially my children. I spend my free time cooking dishes from all over the world but my love for baking will always be my favorite. I relax and unwind by reading books.
Languages
English
Native language
urdu
Fluent
A1
Punjabi
Fluent
A1
References
Available on request.
Timeline
Level 2 - Food hygiene
Communites for Work
2025.03 - 2025.03
Level 3 - Paediatric First Aid
ITC
2025.03 - 2025.03
Level 2 - Teaching assistant
Communties for Work
2024.10 - 2025.03
Certificate - Take 3 Parenting programme
Newport city council, (Glan Usk primary school)
2024.10 - 2024.12
Volunteering Teaching assistant level 2
Communities for work
2024.10 - 2025.03
Trainee dispenser
Boots the Chemist
2022.06 - 2022.07
Certificate - STEPS to Excellence for Personal Success
The Pacific Institute
2019.10 - 2019.12
Certificate - Language and play
Newport City council, Flying start
2019.04 - 2019.07
Healthcare assistant
Boots the Chemist
2003.10 - 2015.03
Level 2 - Child Development and Wellbeing
Newport Community Learning and Libraries
Certificate. - Nurturing Programme
Welsh Government, Flying start
Certificate, - Family Programmes Certificate
Newport City Council, Flying Start
Level 1. - Sharing Language with Babies and Young Children
Newport Community Learning and Libraries
Certificate, - Boots Healthcare Assistants Course
The College of Pharmacy Practice,
/2006 - 2007.08
Level 1, - listening/Reading/Writing/Speaking in Urdu
Adult and Community Education
As Level - English Language
Coleg Glan Hafren
/2004 - /2005
A-Levels - English Literature
Coleg Glan Hafren
/2004 - /2005
GCSEs - Maths
Coleg Glan Hafren
/2003 - /2004
GCSEs - Biology
Coleg Glan Hafren
/2003 - /2004
GCSEs - Chemistry
Coleg Glan Hafren
/2003 - /2004
GCSEs - Religious studies
Lliswerry High School
GCSEs - Welsh
Lliswerry High School
GCSEs - French
Lliswerry High School
GCSEs - English Literature
Lliswerry High School
GCSEs - English speaking/listening
Lliswerry High School
GCSEs - Design and Technology
Lliswerry High School