Shazeen Khan
Erdington
Summary
Dedicated and adaptable professional with a strong passion for progression and extensive experience in data entry, reporting, and NHS referral processing. Demonstrates excellent communication skills, a good understanding of GDPR compliance, and in safeguarding vulnerable adults. Known for being a team player, trustworthy, and respectful, with a commitment to compassionate care planning and rostering. Possesses comprehensive knowledge of the Equality Act and medication administration. Aiming to leverage these skills to contribute effectively in a dynamic healthcare environment.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Nationwide Care Services
09.2022 - 11.2024
- I have started working with Nationwide Care services as a health care assistant in July 2017
- As a health care assistant I had the opportunity to work with vulnerable adults which has helped me gain experience in many areas such as manual handling, aware of medication, spot the signs of abuse
- This had also had helped me as a person as I have become more confident in myself by dealing with different care needs
- I have progressed my way up from a health care assistant to a senior care supervisor
- This has expanded my knowledge in liaising with social workers, completing a risk assessment, checking equipment is suitable for the service users, carrying out spot checks
- In 2022 I was then promoted as a Care coordinator
- As a care coordinator these are some of the following tasks that I carry out; Interviews, supervisions, dealing with concerns, covering holidays making shadowing rotas, biding on packages
- Allocation packages, covering shift drops and complete return back to work
- Provided emotional support for increased patient comfort.
- Maintained detailed records, ensuring accurate documentation.
- Communicated effectively with patients, improving understanding and satisfaction.
- Managed staff rotas for optimal coverage during peak periods.
- Prioritised tasks efficiently, managing time effectively.
- Handled emergency situations calmly, ensuring the safety of all involved.
- Managed and monitored branch rostering requirements of individual care teams.
- Built positive, productive client relationships for enhanced social support.
Senior health care assistant
Nationwide Care Services
10.2020 - 09.2022
- Strengthened team efficiency with clear, timely communication.
- Led staff training to develop care skills.
- Managed patient documentation for improved record keeping.
- Liaised with multi-disciplinary teams for coordinated care approach.
- Maintained strict confidentiality with sensitive patient information.
- Upheld dignity and respect whilst delivering personal care.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Contributed to development of personalised care plans for different individuals.
Health care assistant
Nationwide Care Services
07.2017 - 10.2020
- Assisted in patient care, improved comfort and well-being.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Prepared meals for patients, ensured balanced nutrition intake.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Kept patient environments clean and neat following optimum hygiene standards.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Education
GCSE/BTEC - English, Maths, Full Level 2 Health & Social Care, Full Level 3 Health & Social Care, Access Diploma Health & Social Care
South and City College
01.2016 - 01/2017
GCSE/BTEC - English, Maths, Science, Level 2 Health and social Care, Hospitality and Catering, PE, ICT
Heartlands Academy
Birmingham 01.2009 - 01/2014
Skills
- Team player
- Great timekeeper
- Respectful
- Hard-working
- Trustworthy
- Data entry and reporting
- Safeguarding vulnerable adults
- NHS referral processing
- Compassion and understanding
- Care planning and rostering
Reference
Mrs Sabina Akhtar, Nationwide Care Services, 01212710300 S.akhtar@nationwidecare.org
Affiliations
- Traveling
- Reading
- Cooking
Timeline
Care Coordinator
Nationwide Care Services
09.2022 - 11.2024
Senior health care assistant
Nationwide Care Services
10.2020 - 09.2022
Health care assistant
Nationwide Care Services
07.2017 - 10.2020
GCSE/BTEC - English, Maths, Full Level 2 Health & Social Care, Full Level 3 Health & Social Care, Access Diploma Health & Social Care
South and City College
01.2016 - 01/2017
GCSE/BTEC - English, Maths, Science, Level 2 Health and social Care, Hospitality and Catering, PE, ICT
Heartlands Academy
01.2009 - 01/2014
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