Shazeema Shaik
London
Summary
Experienced in operations management and administrative support, with a focus on front desk operations. Proven track record in efficient documentation management, data entry, and record coordination. Skilled in customer experience management and complaint resolution, maintaining adherence to SOPs. Aiming to advance to a senior operations position to utilize skills in improving organizational processes.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Cook
Biryani Guys
Old Street, City of London
01.2025 - Current
- Executed end-to-end food preparation and cooking operations for multiple menu categories.
- Applied operations management principles to ensure timely order fulfillment, workflow efficiency, and minimal service delays.
- Maintained quality control standards for taste, presentation, portioning, and food safety across all prepared items.
- Coordinated with team members to manage peak-hour demand, task allocation, and smooth kitchen operations.
- Followed standard operating procedures (SOPs) and hygiene guidelines to ensure compliance with food safety regulations.
- Supported inventory monitoring and material utilization to reduce food wastage and control operational costs.
- Assisted in process improvements to enhance speed, consistency, and customer satisfaction.
- Demonstrated strong time management, teamwork, and problem-solving skills in a fast-paced service environment.
- Contributed to overall customer experience and brand reputation through consistent service delivery.
Administrative intern
Krishnaveni High School
Hyderabad, India
11.2023 - 04.2024
- Greeting and assisting visitors and students with professionalism and courtesy.
- Managing incoming calls and directing them to the appropriate departments.
- Handling front desk operations, including scheduling appointments and managing school records.
- Coordinating with other administrative staff to ensure smooth daily operations.
- Maintaining and organizing files and documentation efficiently.
Entertainment service provider
PVR INOX Limited
Hyderabad, India
08.2022 - 04.2023
- Delivered exceptional customer service by welcoming, engaging, and assisting guests throughout their cinema experience.
- Hosted in-cinema entertainment activities, movie promotions, contests, and special events to enhance audience engagement.
- Promoted movies, food & beverage offers, and loyalty programs to drive customer participation and sales.
- Coordinated with operations, ticketing, and F&B teams to ensure smooth cinema operations during peak hours.
- Managed crowd flow and supported guest handling during premieres, weekends, and high-footfall shows.
- Handled customer queries, feedback, and complaints professionally to maintain high satisfaction levels.
- Represented the PVR brand by maintaining high standards of presentation, communication, and professionalism.
- Supported marketing activations and brand campaigns aligned with company guidelines.
Education
Master of Business Administration - General Management
University of East London
London, England 09.2024 -
Bachelor of Arts - Economics, Political Science & Public Administration
Nizam College
Hyderabad, India 07.2019 - 05.2022
Skills
- Operations Management
- Administrative Support
- Front Desk Operations
- Documentation and Record coordination
- Data entry & Data Management
- Guest Relations
- Customer Experience Management
- Complaint handling(Basic)
- SOP Compliance
- Time Management
- Communication Skills
- Team Coordination
- Management Trainee
- MS Word (Basic)
- MS Excel (Basic)
- MS Powerpoint (Basic)
Accomplishments
Star of the Month (2×), PVR INOX Ltd
Awarded for outstanding customer service, problem‑solving, high sales and maintaining high service standards.
Certification
- Excel: Advanced Formulas and Functions (2022) — LinkedIn Learning, Nov 2024
- Power BI Essential Training — LinkedIn Learning, Nov 2024
- Learning Cloud Computing: Core Concepts — LinkedIn Learning, Nov 2024
- Project Management Foundations — LinkedIn Learning, Nov 2024
Affiliations
- Listening to Music
- Team Sports
References
References available upon request.
Timeline
Cook
Biryani Guys
01.2025 - Current
Master of Business Administration - General Management
University of East London
09.2024 -
Administrative intern
Krishnaveni High School
11.2023 - 04.2024
Entertainment service provider
PVR INOX Limited
08.2022 - 04.2023
Bachelor of Arts - Economics, Political Science & Public Administration
Nizam College
07.2019 - 05.2022