SHAZAIB BUTT
Manchester
Summary
Logical thinker with strong problem-solving abilities and excels in maintaining calm under pressure. Aims to optimise operational efficiency and enhance customer satisfaction through meticulous coordination and timely responses. Offers strong organisational and communication skills, with keen ability to manage time and multitask in fast-paced environments.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Senior Case Management
Virgin Media Business
2024.08 - 2026.03
- Managed complex customer cases to prevent escalation to Ombudsman Services by delivering effective resolutions while safeguarding business interests.
- Utilised software tools for effective resource allocation and management.
- Carried out day-to-day duties accurately and efficiently.
- Handled high-stress situations with calm, ensuring client safety.
Case handler
Halfords
Manchester
2024.04 - 2024.07
- Use Salesforce for Case Management (Creating, Editing & Completing customer cases)
- Coordinated with various departments, for example, Halfords Auto-Centres & Retail stores for seamless operations.
- Use of SAP for ordering Tools, Parts & Services Planned and monitored on time and confirmed availability at various Auto-centres
Inbound / Outbound Customer Advisor
O2 Intelling
2023.06 - 2024.03
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Used targeted questioning techniques to determine customer needs and appropriate support.
Customer Service Representative
Tesco Superstore
2017.12 - 2021.12
- Handled transactions and sensitive customer data responsibly
- Ensured compliance with company policies and GDPR regulations
- Supported training of new team members
Education
BSc - Accounting and Finance
University of Salford
2018.01 - 2023.01
DDM - Business, IT and Media
Holy Cross College
2016.01 - 2018.01
GCSEs -
Prestwich Arts College
ManchesterSkills
- MS Office 365
- Flexible schedule adaptability
- Strong organisation and deadline management
- Active listening
- Willingness to learn
- Windows, MacOS, IOS operating system & Android OS knowledge
- Objection management
- Budget tracking and variance awareness
- High numerical accuracy and attention to detail
- GDPR compliance and confidential data handling
- Problem solving
Timeline
Senior Case Management
Virgin Media Business
2024.08 - 2026.03
Case handler
Halfords
2024.04 - 2024.07
Inbound / Outbound Customer Advisor
O2 Intelling
2023.06 - 2024.03
BSc - Accounting and Finance
University of Salford
2018.01 - 2023.01
Customer Service Representative
Tesco Superstore
2017.12 - 2021.12
DDM - Business, IT and Media
Holy Cross College
2016.01 - 2018.01
GCSEs -
Prestwich Arts College