Shaz Shah
Bradford
Summary
Highly motivated and detail-oriented Sale Advisor with years of experience in customer service and sales. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organisational and time management skills. Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Owns powerful commitment to building relationships with clients and consistently meeting sales targets. Passion for working in team environments. Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimisation to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends.
Overview
6
6
years of professional experience
Work History
Customer Service Temp
M&S
07.2023 - 01.2024
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
Identity Agent (Administrator) Work From Home
NHS Foundation Trust
09.2022 - 02.2023
- Completed daily billing, collections and reporting duties.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Organised and stored hardcopy files.
- Collaborated with team members to achieve target results.
Sales Advisor
Debenhams
01.2021 - 05.2022
- Attended training on new product launches and seasonal offers.
- Adapted sales approach based on customer needs.
- Contributed to store success by providing exceptional service, helping to increase customer satisfaction.
- Completed sales transactions, resulting in consistently shorter register queues compared to previous averages.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Met or surpassed personal and organisational targets.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
Customer Assistance
Sainsbury
06.2020 - 07.2021
- Maintained open lines of communication with external and internal customers.
- Developed solutions for customer independently and with manager.
- Recommended changes in process and procedures based on customer feedback.
- Communicated with customer to understand needs and concerns.
Seasonal Sales Assistant
John Lewis & Partners
10.2020 - 01.2021
- Promptly finalised product returns and replacements, minimising wait times.
- Used excellent sales and upselling techniques to increase customer order value when discussing product needs and requirements.
- Consistently exceeded weekly sales targets.
- Improved product availability and optimised store capacity by effectively replenishing items.
- Processed card, cash, voucher and contactless payments at checkout with precision.
- Utilised visual merchandising skills to present in-store displays of new products and promote sales.
Seasonal Sales Assistant
Lush
08.2019 - 12.2019
- Covered high-volume shopping seasons, including Christmas and summer holiday shifts.
- Utilised visual merchandising skills to present in-store displays of new products and promote sales.
- Remained calm and efficient to deliver quality service during busy and fast-paced shifts.
- Conducted product demonstrations for customers to obtain an understanding of highlights, usability and features.
Sales Assistant
H&M
05.2019 - 12.2019
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Promoted sales and special offers for discounts and merchandise options.
Team Member
Cineworld
05.2018 - 12.2018
- Worked collaboratively to complete daily operational tasks against team targets.
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
- Drove team success by completing allocated tasks quickly and accurately.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Identified areas of health and safety improvement to maintain safe and secure customer environments.
- Processed cash and card payments, providing correct change and feedback forms.
Education
GCSEs - Maths & English
Thornton grammar school
Bradford Jan 2016 - 01.2017
Skills
- Extensive product knowledge
- Marketing and sales strategies
- Team management
- Retail marketing
- Product development
- Sales goal attainment
- Stock management
- Customer service
- Complaint management
- Stock counting
- Stocking shelves
- Sales techniques
- Payment processing
- Refund processing
- Cash management
- Returns
- Office management software
- Microsoft Office expertise
- Scheduling
- Payroll and budgeting
- Complaint resolution
- Promotions
- Customer loyalty schemes
- Competitive and trend analysis
- Sales training
- Dispute resolution
- Customer relations
- Health and safety standards
- Point of Sale
- Food preparation
- Order Processing
Timeline
Customer Service Temp
M&S
07.2023 - 01.2024
Identity Agent (Administrator) Work From Home
NHS Foundation Trust
09.2022 - 02.2023
Sales Advisor
Debenhams
01.2021 - 05.2022
Seasonal Sales Assistant
John Lewis & Partners
10.2020 - 01.2021
Customer Assistance
Sainsbury
06.2020 - 07.2021
Seasonal Sales Assistant
Lush
08.2019 - 12.2019
Sales Assistant
H&M
05.2019 - 12.2019
Team Member
Cineworld
05.2018 - 12.2018
GCSEs - Maths & English
Thornton grammar school
Jan 2016 - 01.2017
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