Shayoni Ghosh
Unite Student, Nelson and Drake Building, Rupert Street, Bristol City Center,UK
Summary
A dedicated professional with a strong foundation in customer service and product knowledge, complemented by exceptional computer skills, including proficiency in the MS Office Suite. Demonstrates a friendly disposition and patient nature, ensuring excellent service delivery and customer satisfaction. Experienced in silver service techniques and meal recommendations, with a keen eye for detail in painting and sketching. Committed to leveraging skills in a dynamic environment to enhance customer experiences and contribute to organisational success.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
2022
2022
years of professional experience
Work history
Trained as Shift Manager
Tacobell
Bristol
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Waitress
Bomabay Boulevard
Bristol
- Worked as an excellent waitress
- handled house full if guests
- worked under the pressure and yet delivered fast pace of customer service
- Friendly behaviour with the customers making them feel comfortable
Waiter
Crimson Cup Bangladesh
2021.05 - 2021.09
- Greeting customers with a warm and friendly demeanor
- Assisting customers with menu selections and providing recommendations
- Taking orders accurately and efficiently
- Serving food and beverages in a timely and professional manner
- Refilling drinks and ensuring that customers have everything they need
- Knowledge of the menu items, including ingredients and preparation methods
- Communicating effectively with kitchen staff, bartenders, and other members of the serving team
- Notifying the kitchen of any special requests or modifications to orders
- Understanding and following the restaurant's policies and procedures
- Collaborating with other waitstaff to ensure smooth service
- Assisting colleagues during busy periods
- Being flexible and able to handle unexpected situations or changes in the workflow.
Sales Associate
Le-reve Bangladesh
2018.08 - 2019.01
- To drive and achieve the department's sales target
- To ensure conversion targets & high level of customer satisfaction through excellent sales service as per company-set standard
- To handle customer complaints/ queries and solve them according to company guidelines
- To track inventory and ensure proper display at the assigned departments as per visual merchandising requirements
- To maintain a high standard of service quality by following the standard Point of Sales (POS) operating process
Experience Data Entry Analyst
Aamra holdings limited
2015.08 - 2018.05
- To prepare source data for computer entry by compiling and sorting information by establishing entry priorities
- To enter customer and account data by inputting alphabetic and numeric information on a keyboard or optical scanner according to screen format
- To maintain data entry requirements by following data program techniques and procedures
- To contribute to team effort by accomplishing related results as needed.
Education
LLM - Commercial Law
UWE
BristolL.L.B -
University of London
Olevels and A-Levels -
Seabreeze International School
Skills
- Computer Skill
- Skilled in
- MS Office Suite (Word, Outlook, PowerPoint and Excel)
- Extra Curriculums
- Painting
- Sketch
- Service mindedness
- Friendly disposition
- Silver service experience
- Serving techniques
- Meal recommendation
- Patient and calm nature
- Customer Service
- Product knowledge
Languages
Timeline
Waiter
Crimson Cup Bangladesh
2021.05 - 2021.09
Sales Associate
Le-reve Bangladesh
2018.08 - 2019.01
Experience Data Entry Analyst
Aamra holdings limited
2015.08 - 2018.05
L.L.B -
University of London
Trained as Shift Manager
Tacobell
Waitress
Bomabay Boulevard
LLM - Commercial Law
UWE
Olevels and A-Levels -
Seabreeze International School