Shayne Clarkson
london,surrey
Summary
Dedicated leader skilled in motivating teams to achieve customer service goals. Manages departmental workflow to prioritise tasks and drive continuous improvement. Experienced security professional with a strong track record in conducting building patrols and maintaining safety. Reliable in report writing, record-keeping, and multitasking in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
ontrak recruitment
london
02.2022 - Current
- Took ownership of escalated customer issues and followed through to resolution.
- Check customers' tickets and validate genuine tickets.
- Attention to detail
- Conducted regular checks on station equipment to ensure proper functionality and safety.
- Identified issues and implemented corrective actions to enhance service quality.
- Provided tailored recommendations to customers based on specific situations and priorities.
- Continuous security checks on the platforms and around the station.
- Managed customer flow during major events, including sports games and large gatherings.
- Coordinated crowd control and ensured the smooth movement of passengers through the station during high-traffic events
- Worked in the security control room to continuously monitor CCTV feeds.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
global customer manager
caltank engineers
chennai
04.2012 - 03.2021
- Resolved complaints through appropriate and timely compensation, enhancing customer satisfaction.
- Maintained smooth business operations by aligning staff priorities with their strengths.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment, and training strategies to build a high-performing administrative team.
- Developed organisational policies for administrative oversight and internal controls.
Education
Bachelor of Arts - English literature
university of madras
Chennai01-1987
Skills
- Customer relationship management
- Complaint handling
- Customer flow control
- Ticket validation
- Risk assessment
- Process improvement
- Staff training
- Team leadership
- Event coordination
- Administrative oversight
Timeline
Customer Service Supervisor
ontrak recruitment
02.2022 - Current
global customer manager
caltank engineers
04.2012 - 03.2021
Bachelor of Arts - English literature
university of madras