Shayma Shuweikh
Hounslow,Greater London
Summary
Detail-oriented professional with expertise in customer service, telephone operation, and reservation handling. Proficient in PC and Mac systems, point of sale operations, and cash handling, with a proven ability to promote brand awareness and drive successful up-selling. Strong communication, teamwork, and leadership skills complemented by adaptability and time management capabilities. Dedicated to delivering exceptional service while fostering positive customer experiences and achieving organisational goals.
Overview
3
3
years of professional experience
Work History
Administrative assistant
Lumia Recruitment LTD
London, Greater London
10.2023 - Current
- Interacted professionally with clients providing excellent service at all times.
- Organised client meetings, prepared agendas and took detailed minutes.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Contributed to team effort by accomplishing related results as needed.
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Ground Floor Team Member
Premier Inn
Brentford, Greater London
06.2023 - 09.2023
- Facilitated positive dining experiences by providing excellent customer service.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Maintained high standards of customer service during peak times.
- Assisted guests with queries or requests for optimal guest experience.
- Ensured guest comfort with prompt attention to their needs and requests.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Sales assistant
Heathrow Airport
London, Greater London
07.2022 - 10.2022
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Monitored trends in consumer behaviour with keen attention to detail.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Managed till operations smoothly, reducing waiting time for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Receptionist- Temp
Heaco Rolls Royce
Heathrow, Greater London
04.2022 - 07.2022
- Utilised multi-line telephone system to manage incoming calls effectively.
- Assisted with administrative tasks, improving overall functionality of the office.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Handled appointment scheduling to ensure smooth daily operations.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
GCSEs - English, Maths, Science, Psychology, Sociology, Economics
British International School Of Al Khobar
Al Khobar 09/2015 - 07/2020
A-Levels - Business Studies, Health & Social Care
Logic Studio School
London 09/2020 - 07/2022
Bachelor of Science - Human Resource Management
University of Roehampton London
London 09/2022 -
Skills
- Telephone operation
- Customer Service
- Attention to Detail
- PC and Mac proficient
- Clear communication
- Point of sale operation
- Brand awareness promotion
- Successful up-selling
- Cash handling
- Reservation handling
- Communication
- Teamwork
- Problem-solving
- Time management
- Adaptability
- Leadership
References
References available upon request.
Timeline
Administrative assistant
Lumia Recruitment LTD
10.2023 - Current
Ground Floor Team Member
Premier Inn
06.2023 - 09.2023
Sales assistant
Heathrow Airport
07.2022 - 10.2022
Receptionist- Temp
Heaco Rolls Royce
04.2022 - 07.2022
GCSEs - English, Maths, Science, Psychology, Sociology, Economics
British International School Of Al Khobar
09/2015 - 07/2020
A-Levels - Business Studies, Health & Social Care
Logic Studio School
09/2020 - 07/2022
Bachelor of Science - Human Resource Management
University of Roehampton London
09/2022 -
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