Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Shayma Abdur-Rahman

Summary

Dedicated professional with expertise in customer service, complemented by excellent communication skills. Proficient in MS Office and adept at research and analysis, ensuring thorough documentation handling while maintaining GDPR compliance. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.

Overview

9
9
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification

Work history

Support officer

HM Courts & Tribunals Service (HMCTS)
Newport
10.2024 - Current
  • Ensured secure data handling in compliance with GDPR regulations.
  • Provided comprehensive administrative and customer service support for magistrates' courts operations.
  • Managed incoming correspondence and updated case files to maintain accuracy.
  • Resolved complex queries, ensuring customer satisfaction.
  • Collaborated with legal advisors and court staff to uphold record accuracy.

Administrator

Cardiff and Vale College
08.2022 - 09.2022
  • Provided a quality customer care service for students enrolling in College
  • Ensuring accuracy of documents provided by students in order them to be enrolled efficiently

Kitchen Porter

ASK Italian
09.2021 - 07.2022
  • Assisted with general back of house kitchen duties including cleaning, preparing desserts and organising equipment for the chefs

Retail Assistant

Sports Direct
05.2019 - 12.2019
  • Solved customer queries in an effective and timely manner
  • Aided in the deliveries of stock, which included coordinating refreshing the stock and displays

Team Member

McDonald's
01.2017 - 07.2017
  • Referred to orders on a screen to accurately pack orders for customers in a fast-paced environment

Education

Bachelor's of Science - Sociology and Criminology

Cardiff University
2019 - 06.2022

A Levels & GCSEs - undefined

Newport High School
01.2011 - 01.2018

Skills

  • Customer Service
  • Proficient in MS Office
  • Arabic speaker
  • Research and analysis
  • Excellent communication skills
  • Documentation handling
  • Regularly comply with GDPR

Certification

  • Pagoda Projects Brussels 2022 Completed a two week-long programme about sustainability in practice for Business' in Brussels, Belgium.


  • Summer University Experience Aberystwyth University 2017 Participated in a 6-week experience to study modules of Marketing, International Politics and Film Studies before attending University.


  • Shop Assistant The Body Shop 2015 Completed a week of work experience as part of my school curriculum

Languages

Arabic
Advanced

Timeline

Support officer

HM Courts & Tribunals Service (HMCTS)
10.2024 - Current

Administrator

Cardiff and Vale College
08.2022 - 09.2022

Kitchen Porter

ASK Italian
09.2021 - 07.2022

Retail Assistant

Sports Direct
05.2019 - 12.2019

Team Member

McDonald's
01.2017 - 07.2017

A Levels & GCSEs - undefined

Newport High School
01.2011 - 01.2018

Bachelor's of Science - Sociology and Criminology

Cardiff University
2019 - 06.2022
Shayma Abdur-Rahman