Shayma Abdur-Rahman
Summary
Dedicated professional with expertise in customer service, complemented by excellent communication skills. Proficient in MS Office and adept at research and analysis, ensuring thorough documentation handling while maintaining GDPR compliance. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
Work history
Support officer
HM Courts & Tribunals Service (HMCTS)
Newport
10.2024 - Current
- Ensured secure data handling in compliance with GDPR regulations.
- Provided comprehensive administrative and customer service support for magistrates' courts operations.
- Managed incoming correspondence and updated case files to maintain accuracy.
- Resolved complex queries, ensuring customer satisfaction.
- Collaborated with legal advisors and court staff to uphold record accuracy.
Administrator
Cardiff and Vale College
08.2022 - 09.2022
- Provided a quality customer care service for students enrolling in College
- Ensuring accuracy of documents provided by students in order them to be enrolled efficiently
Kitchen Porter
ASK Italian
09.2021 - 07.2022
- Assisted with general back of house kitchen duties including cleaning, preparing desserts and organising equipment for the chefs
Retail Assistant
Sports Direct
05.2019 - 12.2019
- Solved customer queries in an effective and timely manner
- Aided in the deliveries of stock, which included coordinating refreshing the stock and displays
Team Member
McDonald's
01.2017 - 07.2017
- Referred to orders on a screen to accurately pack orders for customers in a fast-paced environment
Education
Bachelor's of Science - Sociology and Criminology
Cardiff University
2019 - 06.2022
A Levels & GCSEs - undefined
Newport High School
01.2011 - 01.2018
Skills
- Customer Service
- Proficient in MS Office
- Arabic speaker
- Research and analysis
- Excellent communication skills
- Documentation handling
- Regularly comply with GDPR
Certification
- Pagoda Projects Brussels 2022 Completed a two week-long programme about sustainability in practice for Business' in Brussels, Belgium.
- Summer University Experience Aberystwyth University 2017 Participated in a 6-week experience to study modules of Marketing, International Politics and Film Studies before attending University.
- Shop Assistant The Body Shop 2015 Completed a week of work experience as part of my school curriculum
Languages
Arabic
Advanced
Timeline
Support officer
HM Courts & Tribunals Service (HMCTS)
10.2024 - Current
Administrator
Cardiff and Vale College
08.2022 - 09.2022
Kitchen Porter
ASK Italian
09.2021 - 07.2022
Retail Assistant
Sports Direct
05.2019 - 12.2019
Team Member
McDonald's
01.2017 - 07.2017
A Levels & GCSEs - undefined
Newport High School
01.2011 - 01.2018
Bachelor's of Science - Sociology and Criminology
Cardiff University
2019 - 06.2022
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