Shayla Booth
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Customer-focused professional delivering exceptional service and exceeding expectations. Communicates effectively to develop rapport and resolve complex issues. Utilises CRM and help desk software to manage accounts, troubleshoot technical problems, and resolve escalated complaints.
Overview
7
7
years of professional experience
Work History
Online Personal Assistant
ORCA BUSINESS SUPPORT LTD
03.2025 - 05.2026
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learnt and applied new skills to daily tasks, improving efficiency and productivity, while following KPIs.
- Provided exceptional customer service to enhance brand, and business loyalty.
- Offered friendly, efficient customer service, and handled challenging situations with ease.
- Utilised CRM software effectively to track customer interactions.
- Answered 100+ daily phone calls, directing enquiries to relevant businesses, and relaying detailed, accurate messages.
- Handled high-volume telephone calls to address and resolve customer queries.
WATTPAD BRAND AMBASSADOR (VOLUNTARY)
WATTPAD
08.2024 - 03.2025
- Assist Wattpad users with any queries they may have.
- Choose stories for selection using Excel and data entry.
- Collaborated with the Wattpad staff and community.
- Customer engagement and online help.
DIRECT - CUSTOMER SERVICE CONSULTANT - BANKING
NATIONWIDE BUILDING SOCIETY
03.2024 - 09.2024
- Protected information and maintained confidentiality.
- Accomplished tasks with enthusiasm, and skills in time management.
- Attended swiftly to emergencies and helped to resolve concerns.
- Dealt with issues and complaints professionally, helping to develop and implement successful resolutions.
- Updated system records with current information.
- Assisted team members with tasks and consistently met targets.
- Handled team filing, data entry, and record keeping.
- Answered calls promptly and delivered faultless service for diverse needs.
- Stayed collected and calm during difficult situations and interactions.
- Met high-volume demands with enthusiasm, quality service, and support.
MARKETING AND GRAPHIC DESIGN APPRENTICE
THE CALICO GROUP
01.2019 - 12.2019
- Contributing to the development of visual concepts and creative visual assets across campaigns, websites, and printed materials.
- Liaising with clients to translate goals into design concepts.
- Met high-volume demands with enthusiasm, quality service, and support.
- Helped clients feel welcome by conversing warmly and professionally, and answering questions.
- Accomplished tasks with enthusiasm, and skills in time management.
- Followed experienced team members to learn basic and advanced job skills.
- Assessed customer needs and suggested relevant products or services to meet those needs.
- Built strong, trusting relationships by reliably handling requests.
Education
Bachelor of Arts - Visual Communication
Falmouth University
Remote2027
BTEC LEVEL 3 NATIONAL EXTENDED DIPLOMA - Art and Design
Nelson and Colne College
Nelson2016
Skills
- Complaint Handling
- CRM software
- Customer acquisition
- Inbound Call Management
- Product knowledge
- Data Collection
- Data entry
- Information Security
- Complaint resolution
- Account updating
- Active listening
- Payment Processing
- Route Management
- Customer service
- Time management
- Problem resolution
- Team collaboration
- Client engagement
- Attention to Detail
- Administrative efficiency
- Verbal and oral communication
- MS Office expertise
Websites, Portfolios and Profiles
https://www.linkedin.com/in/shayla-booth/
Timeline
Online Personal Assistant
ORCA BUSINESS SUPPORT LTD
03.2025 - 05.2026
WATTPAD BRAND AMBASSADOR (VOLUNTARY)
WATTPAD
08.2024 - 03.2025
DIRECT - CUSTOMER SERVICE CONSULTANT - BANKING
NATIONWIDE BUILDING SOCIETY
03.2024 - 09.2024
MARKETING AND GRAPHIC DESIGN APPRENTICE
THE CALICO GROUP
01.2019 - 12.2019
Bachelor of Arts - Visual Communication
Falmouth University
BTEC LEVEL 3 NATIONAL EXTENDED DIPLOMA - Art and Design
Nelson and Colne College