Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Shayestha Miah

London

Summary

Driven Manager with over several years of experience in hospitality management. Hardworking team leader, hands on, trains and guides staff to develop advanced-level product knowledge. Enthusiastic about exceeding sales goals and helping businesses to thrive.

Overview

11
11
years of professional experience

Work history

Kiosk Manager

Gopals Corner by Roti King
Shepherds Bush, Hammersmith and Fulham
05.2024 - 09.2024
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
  • Managed rotas to cover high service level periods and avoid service delays.
  • Implemented brand values and standards through friendly customer service to create memorable dining experiences.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
  • Minimised loss and misuse of equipment through proper supervision and staff training.
  • Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
  • Delivered highest rating of HSE adherence through continuous policy enforcement.
  • Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.
  • Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
  • Trained newly hired employees on service techniques, company procedures and safety processes.
  • Scheduled employees to keep shifts well-staffed.
  • Assessed and updated health and safety policies, conducting training to ensure compliance and protect stakeholders.
  • Supervised daily operations of kiosk, overseeing stock levels and managing inventory to optimise sales.

Kiosk Manager

Gopals Corner by Roti King
Canary Wharf, Tower Hamlets
02.2022 - 05.2024
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
  • Managed rotas to cover high service level periods and avoid service delays.
  • Implemented brand values and standards through friendly customer service to create memorable dining experiences.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
  • Minimised loss and misuse of equipment through proper supervision and staff training.
  • Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
  • Delivered highest rating of HSE adherence through continuous policy enforcement.
  • Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.
  • Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
  • Trained newly hired employees on service techniques, company procedures and safety processes.
  • Scheduled employees to keep shifts well-staffed.
  • Assessed and updated health and safety policies, conducting training to ensure compliance and protect stakeholders.
  • Supervised daily operations of kiosk, overseeing stock levels and managing inventory to optimise sales.

Kitchen Manager

Dishoom
Covent Garden, Camden
10.2020 - 01.2022
  • Monitored temperatures in refrigerators, freezers and warming lamps.
  • Managed kitchen staff team of 10 and assigned tasks for various stages of food production.
  • Developed and maintained a safe working environment by adhering to health and safety regulations.
  • Supervised preparation of all meals, guaranteeing high quality and consistency in presentation.
  • Maintained orderly storage areas, implementing FIFO system to minimise spoilage and ensure freshness of ingredients.
  • Liaised with the management team on budgeting, forecasting, and setting financial targets.
  • Monitored kitchen expenses and implemented measures to reduce costs without compromising quality.
  • Maintained up-to-date knowledge of food trends to keep the menu fresh and appealing.
  • Created efficient work schedules to ensure optimal staffing levels during peak times.
  • Managed kitchen operations, including staff rota, stock control, and compliance with hygiene standards.
  • Assisted in the recruitment, selection, and induction of new kitchen staff members.
  • Trained kitchen staff in food preparation techniques, safety protocols, and equipment use.

Shift Manager

McDonald's
London
05.2015 - 09.2020
  • Stored food according to safety procedures, protecting from spoilage and preventing waste.
  • Maintained cleanliness and organisation of kitchen stations and storage areas.
  • Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
  • Monitored temperatures in refrigerators, freezers and warming lamps.
  • Briefed teams on daily operational requirements, motivating and incentivising staff to work tirelessly to achieve them.
  • Tracked daily expenses and income, assessing against targets to ensure business met performance standards.
  • Increased team productivity through ongoing motivation and implementing incentives.
  • Successfully managed up to 35 employees per shift by monitoring workload, assessing performance and assigning duties.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
  • Followed security procedures to reconcile tills and complete banking.
  • Conducted regular performance reviews, providing constructive feedback and setting clear objectives for team members.
  • Reviewed and updated health and safety protocols, ensuring staff were fully trained on new guidelines.

Kitchen Assistant

McDonald's
London
05.2013 - 05.2015
  • Monitored temperatures in refrigerators, freezers and warming lamps.
  • Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
  • Checked stock was stored at correct temperatures to limit spoilage.
  • Removed waste and inadequate food items regularly to keep work spaces neat and clean.
  • Used kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Maintained cleanliness and organisation of kitchen stations and storage areas.
  • Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
  • Stored food according to safety procedures, protecting from spoilage and preventing waste.

Education

North Westminister

Skills

  • Results-based leadership
  • Sales management
  • Stock control systems
  • Product knowledge
  • Customer satisfaction
  • Scheduling employees
  • Staff mentoring
  • Inventory management
  • Employee training

Affiliations

  • Traveling

Timeline

Kiosk Manager

Gopals Corner by Roti King
05.2024 - 09.2024

Kiosk Manager

Gopals Corner by Roti King
02.2022 - 05.2024

Kitchen Manager

Dishoom
10.2020 - 01.2022

Shift Manager

McDonald's
05.2015 - 09.2020

Kitchen Assistant

McDonald's
05.2013 - 05.2015

North Westminister

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Shayestha Miah